Walmart

Senior Analyst, Strategic Account Management- Customer Relationship Management

Walmart$70K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering, IT, business, marketing, sales, healthcare, or a related field, or 2 years' experience in relevant areas.
  • Experience in business management, marketing and sales, healthcare, or omni channel merchandising.
  • Strong analytical skills, particularly in data analysis and driving meaningful decisions.
  • Proven ability to manage stakeholders and communicate effectively with diverse audiences.
  • Experience in leading client onboarding and integration efforts.
  • Solid understanding of industry trends and business financials.
  • Familiarity with productivity and analytical tools, including Excel and AI technologies.

Responsibilities

  • Develop strong relationships with clients and stakeholders for business success.
  • Collaborate with cross-functional teams to deliver tailored solutions.
  • Lead root cause analysis to resolve client onboarding issues.
  • Drive process improvements aligned with organizational goals.
  • Support execution of strategic initiatives to enhance client satisfaction.

Benefits

  • Comprehensive medical, vision, and dental coverage.
  • Financial benefits including 401(k) and stock purchase options.
  • Paid time off for vacation, sick leave, and personal needs.
  • Paid educational benefits covering tuition and fees for various programs.
  • Short-term and long-term disability insurance.
Full Job Description
Position Summary...
The Senior Analyst, Strategic Account Management, plays a critical role in driving business growth by partnering closely with client and internal stakeholders across commercial and operational teams. This role requires strong analytical acumen to understand market trends, performance indicators, and available data outputs, using that understanding to inform consultative discussions and strategic recommendations aligned with business priorities. The Senior Analyst interprets and contextualizes existing data to support consultative conversations with clients and internal partners, enabling informed, value-driven approaches. Through effective relationship management and insight-led consultation, the role contributes to stronger customer retention, enhanced supplier partnerships, and sustained revenue growth.

What you'll do...
  • Develop and maintain strong relationships with clients and key stakeholders to support business objectives and customer retention.
  • Collaborate with cross-functional teams to deliver product knowledge and tailored solutions that meet client needs.
  • Lead root cause analysis and resolve onboarding issues to ensure seamless client integration and satisfaction.
  • Drive process improvements and support execution aligned within organizational goals.


What you'll bring..
  • Proven ability to manage stakeholders, build strong relationships, and communicate effectively across audiences.
  • Strong analytical capabilities, including data analysis, root cause analysis, and use of business metrics to inform decisions and drive meaningful action
  • Experience leading client onboarding efforts and identifying integration opportunities between customer needs and internal business initiatives.
  • Solid business acumen with an understanding of industry trends and business P&L fundamentals.
  • Experience using productivity and analytical tools, including Excel, Outlook, and AI-enabled technologies
  • A continuous improvement mindset, with the ability to identify and propose process improvement opportunities
  • Strong written and verbal communication skills, with ability to clearly convey insights and recommendations to stakeholders.


At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $70,000.00 - $130,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock








Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area.

Option 2: 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in sales.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

About Walmart

WalmartLabs is accelerating their development to redefine the shopping experience to meet the changing needs of our customers wherever they are —in a store, on our website, or on their mobile device.

Walmart Careers

Joining Walmart means becoming part of a world-renowned team that leads with innovation and is committed to creating impact. As the largest retailer globally, Walmart offers unparalleled job opportunities and career growth in an environment that values diversity and leadership. Work You’ll Do At Walmart, you will be part of a dynamic team that drives our mission to help people save money so they can live better. Engage in work that matters with a company that offers both stability and the flexibility to explore different career paths. Transform the retail landscape with your skills and help shape the future of millions of customers worldwide. Walmart is at the forefront of combining retail with advanced technology, making it an exciting place for professional growth and innovation. Lead with Us Step into a role that harnesses your potential and places you at the intersection of retail and technology. Walmart is not just a company; it's a community where you can develop your leadership skills and contribute to a culture that nurtures professional growth. Work with a diverse team of experts who bring a wealth of knowledge and experience to the table. Our commitment to diversity training ensures that all team members are valued and can thrive. Walmart Careers and Employment Opportunities We are continuously expanding our team to include enthusiastic professionals eager to drive change and make a significant impact. Explore a range of positions from entry-level to executive, each offering competitive benefits and the opportunity to advance. Innovate with Us Join Walmart and be part of a team that is dedicated to innovation and excellence. With over 2.3 million associates worldwide, you are joining the largest private employment group, ready to innovate, lead, and impact the global market. Internship Programs Kickstart your career with a Walmart internship. Gain invaluable experience, build your resume, and develop networking connections that will empower your career journey. Our internships provide a platform to apply your academic knowledge in real-world scenarios, preparing you for future employment. Be Part of a Great Team At Walmart, our team is our strength. We invest in our employees through robust training programs, leadership development, and opportunities for career advancement. Enjoy the benefits of working in a supportive and inclusive environment where every member’s contribution is valued. Future-Proof Your Career Your journey at Walmart can be as vast as your ambitions. With endless opportunities to grow, learn, and lead, you can take your professional experience to new heights. Benefit from our comprehensive training programs and develop the skills needed for tomorrow’s challenges. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at Walmart and find where you can make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Walmart. SEARCH WALMART JOBS Join Walmart today and be part of a story of growth, innovation, and leadership.
Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
NASDAQ

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