Senior Analyst, Central Operations Analytics

The Sr Analyst, Central Operations is responsible for driving analytical and operational excellence within the provisioning operations team. The key objective of the role is to streamline system access from RBAC definition to hands-on-keyboard access - timely and accurately. By designing, implementing, and measuring world class operational practices, this role will be critical to not only getting it right but keeping it right. This role partners closely with HR, IT, Finance, and Compliance to align compliant and efficient provisioning processes and systems. The ideal candidate brings healthcare operations and technology domain expertise, analytical rigor, and an excellent track record of project execution. Key Responsibilities: Application & Provisioning Operational Support: Provide application-level provisioning design and support as needed for any current and/or new products Drive access request ticket resolution between Ensemble, vendors and clients Monitoring and Governance: Monitor and communicate all governance policy notifications and follow through on a monthly and/or adhoc basis Collaborate closely with data and AI developers for development of dashboard reporting, drill-through capabilities that enable problem-solving, and automation Monitor, govern, and improve defined processes with analytical rigor, strong and consistent communication, and a bias for action Provisioning Operations: In partnership with AVP, owns development of and maintenance of Ensemble RBAC refinement for internal and external systems Client assessments - gather, validate and translate client provisioning processes for operational functional value to future state systems/processes Lead cross functional initiatives associated with successful provisioning methodologies for front, middle and back processes of RCM Lead clients provisioning meetings during year 1, track progress and issues. Continue as client SME through all IAM/IT automation plan execution Lead effort to formalize and document position mapping functional details from clients to Ensemble; governs ongoing maintenance Communicate status, ideas, process improvements, recommendations to stakeholders at all levels Core Competencies: Education & Experience Bachelor's degree in IT, business administration, Finance, or related Master's (MBA, MHA, or MS in IT) preferred 10+ years of prior application analyst/support/product implementation experience in the healthcare RCM industry 10+ years in a role tied directly to RCM operational outcome success Advanced understanding of EMR architecture (Epic, Cerner, Meditech) can scale foundational knowledge of security and job profile processes from any EMR to sound judgement across any client footprints 10+ years' experience working with standard RCM best of breed software add-ons for financial clearance, clearinghouses, ordering systems and/or document management systems Proven track record of cross-functional collaboration in IT, Operations, Finance, and Compliance Intermediate understanding of software platforms such as Solventum360, SSI, Waystar, RevSpring, Availity, Medicare DDE & Payor Portal processes Technical & Professional Skills Advanced technical skills with ServiceNow and related service delivery platforms Advanced Excel, Co-Pilot, Claude data analytical ability Advanced ability to analyze data, QA processes with business maturity and understanding with an openness to explore AI for maximum business outcomes Strong partner presence; can independently work and lead client focused initiatives with judgement, maturity and proactive collaboration Intermediate understanding of application integration methodologies; RPA, API, HL7 Familiar with IT components of IAM, networks and other security protocols; can interact with and drive projects with IT partners with confidence Expert level understanding of RCM operations; Front Cycle, Mid Cycle, End Cycle Familiarity with Operational HIS and systems; Payroll, HR & Finance Data-driven mindset with ability to leverage analytics for decision-making Demonstrates ownership and accountability Builds strong stakeholder trust Drives measurable improvements Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require This role is ideal for a seasoned system/operational and/or application analyst who thrives at the intersection of support, operations, and partnership performance, ensuring that the organization's business model and outcomes are both efficient and resilient. The ideal candidate must be seasoned in both operational and technical processes of our industry. CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Comprehensive Benefits Career Advancement This position pays between $84,000 - $126,000 based on experience