Team Overview
The Alternative Data team within Data Acquisition Services is responsible for supporting and managing TransUnion's alternative data ecosystem, ensuring the quality, performance, and reliability of data sources and furnishers used across the organization. This team partners closely with customers and internal stakeholders to deliver accurate, compliant, and high-quality data solutions that support TransUnion's business objectives. This role reports to Director of Data Integration.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Support TransUnion's Alternative Data operations and day-to-day business functions.
• Monitor the performance, health, quality, and integrity of Alternative Data Sources and Furnishers.
• Serve as the primary internal point of contact for issues related to alternative data sources.
• Investigate customer issues, determine root causes, and implement corrective actions to prevent recurring problems.
• Partner with customers to audit reported data and ensure accurate, timely updates.
• Deliver high-quality customer service by managing escalations and resolving operational challenges.
• Build strong relationships with customers and stakeholders through proactive communication and problem-solving.
• Anticipate customer needs and recommend appropriate solutions that improve operational outcomes.
• Support customer integration projects and work across teams to ensure successful implementation of data solutions.

Required Knowledge and Experiences

• Bachelor's degree or equivalent professional experience with 5+ years in customer-facing, operations, reporting management, or related roles.
• Experience supporting customer integration projects and managing stakeholder relationships in a service-oriented environment.
• Knowledge of banking, retail credit, consumer credit reporting, or related regulated industries.
• Experience analyzing operational issues, identifying root causes, and implementing preventative solutions.

Required Technical Skills

• Salesforce CRM experience for customer and operational management.
• Metro 2® credit reporting knowledge and experience.
• Power BI and/or Tableau for reporting, dashboarding, and data analysis.
• Strong analytical and computer skills with the ability to evaluate data quality and operational performance.
• Proficiency using reporting tools, data management systems, and business applications to support operational processes.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience working in highly regulated industries and compliance-driven environments.
• Advanced customer service and escalation management skills.
• Process improvement and operational optimization methodologies.
• Data quality management and governance best practices.
• Exposure to consumer credit reporting, alternative data, or financial services industries.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We've got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care[redacted] membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

Pay Scale Information:

Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title:
Sr Analyst, Data Integration

Company:
TransUnion LLC