How you'll make an impactAs an AI Product Delivery Lead, you'll be responsible for helping enterprise customers achieve real, measurable results through automation. You'll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic outcomes that matter.
- Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
- Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
- Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
- Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).
- Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
- Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap.
- Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
- Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.
What you'll bring- Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.
- Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
- Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
- Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
- Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery...) to surface insights and guide decisions.
- Clear Communication: Communicates clearly and confidently across all audiences,internal and external, including technical teams and senior leadership.
- Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
- Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.
Benefits & Logistics - We're still at early stages of building out our compensation bandings, whilst we continue to shape this, we're open to chatting with people who have a range of salary requirements
- Our compensation package has two key components - $200k - $250k base salary & meaningful equity
- Private medical & dental insurance
- 25 days paid time off
- Team socials and offsites
- Flexible working - we have an office in New York City and a hybrid working approach, ideally you'd be able to come into the office once per week
