ServiceNow

Senior AI Engineering Enablement Lead

ServiceNow • $113K — $199K *
Santa Clara, CA 95051In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of professional software engineering experience, including roles like tech lead or Engineering Manager.
  • 2+ years of experience in training or mentoring software engineers.
  • Strong hands-on proficiency with AI-assisted development and modern software-development tools.
  • Experience in designing technical curricula or structured learning programs for engineers.
  • Excellent communication skills to engage technical audiences in complex discussions.
  • Experience presenting to technically savvy audiences and handling challenging questions.
  • Preferred experience with the ServiceNow Platform.

Responsibilities

  • Develop and guide AI engineering enablement programs such as bootcamps and workshops.
  • Build and maintain a role-based AI engineering curriculum aligned with emergent technologies.
  • Partner with engineering experts to ensure training reflects current practices and challenges.
  • Assess skills gaps in engineering teams and create a prioritized enablement roadmap.
  • Create hands-on labs and coding exercises for practical learning experiences.
  • Measure program effectiveness and improve curriculum based on engineering outcomes.
  • Pilot new learning approaches to scale programs that deliver measurable results.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

About the team

The AI Enablement & Development team builds the AI engineering capabilities of our AI Engineering & Development organization. We design and deliver practical learning experiences that help engineers, from new hires to senior technical principals, ramp faster, deepen their expertise, and stay current with rapidly evolving AI technologies, development tools, and engineering practices.

Our goal is to foster an engineering organization that is capable, assured, and consistently equipped to deliver secure, reliable, high-quality AI products.

What you'll do
  • Develop and guide AI engineering enablement programs, including onboarding bootcamps, hands-on workshops, technical deep dives, and internal engineering forums.
  • Build and maintain a role-based AI engineering curriculum aligned with organizational priorities and emerging technical capabilities.
  • Partner with engineering principals and subject-matter experts to ensure training reflects current tools, architectures, development practices, and real-world engineering challenges.
  • Assess capability and skills gaps across engineering teams and translate findings into a prioritized enablement roadmap.
  • Create hands-on labs, coding exercises, reference implementations, and other learning experiences grounded in the organization's production environment.
  • Measure program effectiveness through participation, proficiency, adoption, and engineering outcomes-and use the findings to improve the curriculum.
  • Represent engineering enablement in workforce, technology, and organizational planning discussions.
  • Pilot new learning approaches and rapidly scale the programs that deliver measurable results.
  • Help build a culture in which continuous learning, technical excellence, and knowledge-sharing are part of how engineering operates.
  • To be successful in this role, you will bring
  • Strong engineering judgment and the credibility to engage experienced engineers as a technical peer.
  • Deep curiosity about AI development, emerging tools, coding practices, and the changing role of software engineers.
  • The ability to explain complex concepts clearly without oversimplifying them.
  • A strong teaching instinct-you can recognize when an audience is disengaged or confused and adjust your approach in real time.
  • The confidence to debate technical approaches, evaluate tradeoffs, and move beyond scripted instruction.
  • A practical, hands-on orientation and a preference for learning through building, testing, and solving real engineering problems.
  • A commitment to fostering continuous learning, experimentation, and shared technical excellence.


Qualifications

To be successful in this role you have:
  • 7+ years of professional software engineering experience, ideally including experience as a tech lead, Staff Engineer, or Engineering Manager.
  • 2+ years of experience training, mentoring, or guiding technical enablement for software engineers.
  • Strong hands-on proficiency with AI-assisted development, AI/ML engineering practices, and modern software-development tools.
  • Experience designing technical curricula, workshops, labs, or structured learning programs for engineers.
  • Excellent communication and facilitation skills, with the ability to teach foundational concepts and engage senior engineers in nuanced technical discussions.
  • Experience presenting to highly technical audiences and responding effectively to provocitive questions.
  • Knowledge of the ServiceNow Platform is preferred.

JV20

For positions in this location, we offer a base pay of $113,700 - $199,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ServiceNow

More Education, Government & Non-Profit Jobs

  • City of Philadelphia
    Commissioner of Labor Relations
    $150K — $250K + excellent benefits package *
    City of Philadelphia
    Philadelphia, PA 19102 (Philadelphia County)
    Today
  • State Of Delaware
    Director of Accounting
    $130K *
    State Of Delaware
    Dover, DE 19904 (Kent County)
    1 week ago
  • Deputy Building Official
    $80K — $150K + gloucester county government offers an excellent benefit package *
    Gloucester County
    Gloucester, VA 23061 (Gloucester County)
    1 week ago
  • Deputy Assessor
    $80K — $150K + gloucester county government offers an excellent benefit package *
    Gloucester County
    Gloucester, VA 23061 (Gloucester County)
    1 week ago
  • Civil Engineer II
    $80K — $150K + gloucester county government offers an excellent benefit package *
    Gloucester County
    Gloucester, VA 23061 (Gloucester County)
    1 week ago

Find similar Senior AI Engineering Enablement Lead jobs:

NationwideSanta Clara, CA