General InformationReq # WD00106173
Career area: Hardware Engineering
Country/Region: United States of America
State: North Carolina
City: Morrisville
Date: Tuesday, October 6, 2026
Working time: Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Description and RequirementsAbout the RoleWe are looking for a Senior AI Engineer to design, build, and ship AI-powered capabilities for our enterprise platforms - including AI agents, copilots, and intelligent automation embedded in real business workflows (e.g., billing operations, service management, customer onboarding).
This is a builder role, not a research role. We expect you to be fluent with modern AI-assisted development tools, but that alone is not enough: you must have shipped AI agents or AI applications to real users and understand what it takes to make LLM-based systems reliable, safe, and maintainable in production.
This role will be hybrid in our Morrisville, NC office!Key ResponsibilitiesAI Application & Agent Development- Design and implement AI agents and LLM-powered applications: task decomposition, tool/function calling, multi-step orchestration, and human-in-the-loop workflows
- Build RAG pipelines and knowledge systems: document ingestion, chunking, embedding, retrieval strategy, and grounding quality
- Integrate LLM capabilities with enterprise systems via APIs, event-driven architecture, and middleware; handle auth, rate limits, and failure modes
- Design prompt/context architectures that are versioned, testable, and maintainable - not one-off prompt hacking
Production Engineering & Quality- Build evaluation frameworks for AI features: golden datasets, automated eval pipelines, regression testing for prompt/model changes
- Implement guardrails and safety controls: input/output validation, hallucination mitigation, PII handling, and audit logging
- Own observability for AI systems: tracing, token/cost monitoring, latency optimization, and model fallback strategies
- Make pragmatic model and architecture choices (hosted APIs vs. self-hosted, model selection, caching, fine-tuning vs. prompting) based on cost, latency, and quality trade-offs
Collaboration & Enablement- Partner with product analysts and business stakeholders to turn ambiguous AI use cases into scoped, buildable solutions
- Establish engineering best practices for AI-assisted development (Claude Code, Cursor, Copilot, etc.) across the team
- Mentor engineers on agent design patterns, evaluation discipline, and responsible AI practices
Basic Qualifications- Bachelor's degree or above in Computer Science, Software Engineering, or related field
- 5+ years of software engineering experience, with 2+ years building LLM-based applications or AI agents
Preferred Qualifications- Strong preference for fluency in Mandarin
- At least one AI agent or AI application shipped to production with real users - you can walk us through the architecture, the failure modes you hit, and how you addressed them.
- Hands-on depth in the modern AI stack:
- LLM APIs (Anthropic, OpenAI, or equivalent) including tool use / function calling and structured outputs
- Agent frameworks or hand-rolled orchestration (e.g., LangGraph, MCP-based tooling, or custom-built agent loops) - and clear opinions on when a framework is the wrong choice
- RAG and vector search (embedding models, vector databases, retrieval evaluation)
- Strong general engineering fundamentals: Python and/or TypeScript, API design, testing, CI/CD, and version control - AI tools accelerate you, but your code must stand on its own without them
- Experience with evaluation and observability for non-deterministic systems
- Experience embedding AI features into enterprise systems (ERP, billing, ITSM/ServiceNow, CRM) rather than standalone consumer apps
- Familiarity with Model Context Protocol (MCP) or building tool integrations for agents
- Experience with fine-tuning, model distillation, or self-hosted open-weight models (vLLM, etc.)
- Knowledge of enterprise AI governance: data privacy, compliance constraints, model risk management
- Cloud platform experience (AWS Bedrock, Azure OpenAI, GCP Vertex AI)
- Contributions to open-source AI projects, or a public portfolio of shipped AI work
Additional Locations:
* United States of America - North Carolina - Morrisville
