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Job Category
Software Engineering
Job Details
What you'll doAs a Senior AI Angineer Agentforce & Missionforce Operations, you will help shape both the product and the engineering team. You will partner closely with product leaders, sector experts, and platform and forward-deployed engineers to deliver trusted AI systems for mission-critical public-sector workflows.
Missionforce Operations is Agentforce Operations' public-sector counterpart: rebuilt from the ground up to bring core capabilities to some of the world's most sensitive operating environments. In this role, you will lead the development of AI products and platform capabilities that perform complex tasks reliably, securely, and cost-effectively in environments where trust is mission-critical and data classification requirements are uncompromising.
You will tackle a broad range of challenges, from building AI features tailored to public-sector customers, to designing systems with security, compliance, reliability, and operational constraints at their core. You will operate with wide autonomy, build alignment across engineering and product stakeholders, and raise the bar for technical quality, execution, and mentorship across the team.
ResponsibilitiesDay-to-Day & Project Execution- Partner with product and forward-deployed engineers to build reliable new features for our AI platform.
- Lead development of intelligent agents that complete complex supply chain tasks with reliability and consistency
- Design and implement planning, orchestration, and evaluation systems that enable agents to execute multi-step workflows autonomously.
- Make and drive architectural decisions for mission-critical, highly available systems that operate across varied and constrained deployment environments.
- Establish engineering practices for model evaluation, AI safety, observability, reliability, and cost management.
Long-Term Goals & Strategic Impact- Partner with Product Management and executive leadership to translate product vision into multi-year technical roadmaps.
- Guide technical strategy for AI model deployment, safety constraints, reliability frameworks, and evaluation methodologies.
- Drive the adoption of enterprise-grade observability, operational excellence, and cloud infrastructure practices.
- Identify and mitigate technical risks related to security, compliance, scale, availability, and model behavior.
- Help shape the organization by raising the engineering bar, contributing to hiring, and fostering a culture of continuous learning and high ownership.
Required QualificationsCandidates
must have the following to be considered:
- B.S. in Computer Science or equivalent with coursework in Artificial Intelligence (M.S. is a plus).
- 4+ years of industry experience in Software Engineering, with a focus in AI/ML.
- Strong proficiency in multiple programming languages, such as Python, Go, Java, or C++.
- Experience designing and operating production-grade distributed systems, APIs and data models.
- Deep expertise in model evaluation, including designing custom benchmarks, automated evaluation suites, and production telemetry for monitoring model quality, drift, reliability, and safety.
- Experience building production systems with LLM orchestration frameworks, along with the judgment to extend or move beyond those frameworks when reliability requirements demand it.
- Demonstrated ability to lead complex technical initiatives, make sound architectural decisions, and deliver through ambiguity.
- Proven ability to collaborate across engineering, product, customer-facing, and executive stakeholders to build alignment and drive decisions.
- Experience mentoring engineers and raising the quality of technical execution across a team.
- Excellent written and verbal communication skills.
- Enthusiasm for learning and growing as a software engineer, and for helping your peers do the same.
Preferred Qualifications- Experience building products for regulated industries, particularly the public sector or environments with strong security, compliance, and data-sovereignty requirements.
- Familiarity with developing for classified or limited-connectivity environments, including Department of Defense Impact Levels such as IL6.
- Experience with enterprise-grade observability platforms, such as
infrastructure as code, and cloud-native deployment practices. - Experience with containerization and orchestration technologies, such as Docker and Kubernetes.
- Experience building AI products for supply chain, logistics, manufacturing, or operational workflows.
- Contributions to open-source software, patents, publications, or other notable technical work.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
