SummaryRedwire is seeking a
Senior Advisor, Technology & People Data, HR for our Littleton, CO location. In this role, you will be the hands-on HR professional who manages and resolves daily employee service requests and provides hands-on HR operational support. Duties include benefits and claims support, employee relations intake, onboarding and offboarding, leave and accommodations administration, payroll coordination, and HR policy and compliance support. You will resolve requests accurately and promptly, maintain clean and compliant employee records, and help ensure every employee has a smooth, reliable experience when they come to HR.
As a member of the Technology & People Data team, you will work directly for the Manager, Technology & People Data, and partner closely with HR Business Partners, HR Generalists, Payroll, Benefits vendors, IT, Legal, and managers across the business. You will handle a high volume of requests with care and discretion, recognize when an issue needs to be escalated, and share insights to help improve processes over time. The ideal candidate is an experienced, detail-oriented HR professional who takes pride in getting things right, enjoys solving problems for people, and is comfortable working across the full range of HR administration.
Key ResponsibilitiesHR Service Delivery- Work the HR ticketing queue daily, triaging, resolving, and closing employee and manager requests within established service levels.
- Serve as a knowledgeable first point of contact for employee questions on HR programs, policies, and processes.
- Escalate complex or sensitive matters to HR Business Partners, the Manager, Technology & People Data, or Legal as appropriate.
- Deliver a consistent and courteous service experience for employees at all levels.
Benefits & Claims- Integral partner in benefits administration supporting employees through enrollment, qualifying life events, and other benefits program needs.
Onboarding & Offboarding- Coordinate new hire onboarding, including pre-employment requirements, I-9 and E-Verify completion, system entry, and new hire documentation.
- Partner with Talent Acquisition, IT, Security, and managers so new employees are ready to work on day one.
- Process separations, including final documentation, benefits and COBRA notices, exit logistics, and system updates, in coordination with HR Business Partners.
Leave & Accommodations- Administer leaves of absence, including FMLA, state leave programs, short- and long-term disability, and military leave, working with leave administrators as applicable.
- Coordinate the administrative aspects of the accommodation process under the ADA, including intake, documentation, tracking, and coordination with the HR Business Partners and other designated decision-makers.
- Track leave status, return-to-work dates, and required notices to ensure timely and compliant administration.
Employee Relations- Serve as an initial intake point for employee concerns, documenting matters accurately and routing them to HR Business Partners, HR Generalists, or Legal.
- Maintain confidential employee relations records and provide administrative and documentation support for investigations and corrective actions.
- Handle sensitive information with discretion, fairness, and professionalism.
Payroll Support- Partner with Payroll to ensure accurate and timely processing of new hires, job changes, pay adjustments, and terminations.
- Research and help resolve employee pay, deduction, and timekeeping questions.
- Audit HR data that feeds payroll to prevent errors and maintain data integrity.
Policies & Compliance- Explain and apply established HR policies and employee handbook provisions, escalating complex interpretations questions to the appropriate HR leadership.
- Maintain accurate, complete, and compliant personnel files and HR records, including I-9 files and required postings and notices.
- Support compliance activities, audits, and required reporting (e.g., EEO-1 and affirmative action data), as well as employment and income verifications and unemployment claims.
Process Improvement & HR Systems- Maintain accurate employee data in HR systems and support reporting requests.
- Document standard work, job aids, and FAQs to improve consistency and reduce repeat requests.
- Identify trends and recurring issues in the queue and recommend process, policy, or system improvements.
Ideal Experience- Bachelor's degree in Human Resources, Business, or a related field preferred, or equivalent experience.
- 5+ years of progressive HR experience in HR operations, HR administration, HR shared services, or a generalist role.
- Demonstrated hands-on experience across multiple HR operational functions including benefits administration, leaves and accommodations, onboarding and offboarding, and HR compliance.
- Working knowledge of FMLA, ADA, COBRA, FLSA, Form I-9/E-Verify, and workers' compensation requirements.
- Experience working in an HR ticketing or case management system and an HRIS; experience with payroll processes preferred.
- Experience in a high-volume, multi-site environment.
- Strong customer service orientation and a commitment to a positive employee experience.
- Exceptional attention to detail and accuracy in data entry, documentation, and recordkeeping.
- Sound judgment and discretion in sensitive employee relations and confidential matters.
- Ability to manage a high volume of requests, prioritize effectively, and meet deadlines.
- Clear, empathetic communicator, in writing and in person, with employees at all levels.
- Process-oriented and experienced with documenting standard work.
- Collaborative team member who shares knowledge and supports cross-training.
- Proficiency with Microsoft Office, particularly Excel, and comfort learning new systems.
- Comfortable adapting to change in a growing, evolving organization.
Desired Skills- Experience in highly regulated industries such as aerospace, defense, government contracting, manufacturing, healthcare, or financial services preferred.
- SHRM-CP or PHR certification preferred.
Grow with us as we innovate the next-generation capabilities for a new era of space exploration. We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence.Pay Range: $92,000 - $112,000 / annually
