Senior Account Specialist - Whole Homes ProgramsLocation: New Jersey Remote. Candidates must be located in or willing to relocate to New Jersey to be considered.
ICF is seeking a
Senior Account Specialist to support the implementation and continued growth of utility-sponsored residential energy efficiency programs within the Whole Homes portfolio, with a primary focus on the Whole Home Energy Solutions (WHES) program.
Working under the direction of program leadership, this position will play an important role in day-to-day program execution, with a strong emphasis on contractor engagement, relationship management, project support, and program participation. The Senior Account Specialist will serve as a key point of contact for participating WHES contractors and trade allies, helping them understand program requirements, navigate program processes, resolve operational challenges, and successfully move eligible projects through the program.
As a member of the broader Whole Homes team, this position will also have the opportunity to support the Whole Home Energy Assessment (WHEA) program and other Whole Homes initiatives. Responsibilities may evolve based on program needs, priorities, and changes in program delivery. The Senior Account Specialist may be asked to take on assigned projects, tasks, or responsibilities across the Whole Homes portfolio to support successful program implementation.
The ideal candidate will be comfortable working in a dynamic program environment where priorities and responsibilities may shift over time and will bring a collaborative, team-oriented approach to supporting both WHES and WHEA.
What you will be doing Contractor and trade ally engagement - Serve as a primary point of contact for participating WHES trade allies, developing strong working relationships and supporting successful participation in the program.
- Maintain regular communication with contractors to understand their needs, gather feedback, and identify or address barriers affecting program participation and project completion.
- Support contractor recruitment, onboarding, engagement, training, and retention efforts to help achieve program participation and production goals.
- Assist contractors with understanding program requirements, eligible measures, required documentation, customer communication expectations, and applicable quality standards.
- Coordinate contractor outreach, meetings, office hours, webinars, and training activities.
- Bring contractor feedback and market insights back to the broader program team to help identify opportunities for program and process improvements.
Whole Homes program support- Support the day-to-day implementation of the Whole Home Energy Solutions (WHES) program, including contractor participation, customer projects, project pipelines, program measures, and related operational workflows.
- Monitor WHES project activity and work with contractors and internal teams to address delays, incomplete documentation, service interruptions, or other barriers affecting project progression.
- Collaborate across the Whole Homes team and portfolio team help achieve overall program and portfolio objectives.
- Support WHEA/WHES activities, projects, and operational needs as assigned based on program priorities, workload, and evolving business needs.
- Take on additional responsibilities across the Whole Homes portfolio as programs evolve, new initiatives are introduced, or team support needs change.
- Coordinate with internal operations, engineering, quality assurance, customer service, IT, marketing, and program leadership to support effective program delivery.
- Support the introduction and implementation of new program measures, technologies, requirements, and process changes.
- Contribute to continuous improvement efforts by identifying operational gaps and recommending practical improvements to program processes, contractor experience, and customer experience.
What you need to have- Bachelor's Degree in Energy/Environmental Studies, Energy Management, Communications, Business Admin, or related fields (or applicants can substitute one year of related experience for one year of education).
- 5+ years of experience in managing customer accounts, creating and executing sales and/or outreach strategies, promoting utility-sponsored energy efficiency programs and/or related experience.
- Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check and a drug screening.
Compensation:
Although the posted range below is broader, this position is anticipated to offer a base salary in the $90,000 to $100,000 range. Actual compensation may vary based on the candidate's location, experience, and other relevant factors.Pay Range There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$89,261.00 - $151,744.00
New Jersey Remote Office (NJ99)
