Renewals Manager

Role Overview

As a Renewals Manager, you will be a strategic, commercially driven professional responsible for protecting and growing revenue across our SMB and Mid-Market customer portfolio. Sitting at the intersection of Sales, Customer Success, and Revenue Operations, you will lead end-to-end commercial renewal negotiations, preserve account economics, drive multi-year contract renewals, and identify opportunities to increase ARR.

To thrive in this role, you are commercially driven, highly accountable, process-driven, and relentless about revenue preservation and growth. You take pride in structured negotiations and hold yourself to exceptional standards in pipeline hygiene and contract execution. You are a natural collaborator who aligns cross-functional partners across Customer Success, Sales, Legal, and Finance to engineer win-win renewal strategies. Above all, you possess an innate curiosity about commercial real estate, using customer insights and market dynamics, augmented by applying AI to your daily routine to protect and expand client relationships.

** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What Makes This Job Awesome?

• Protect & Grow Mission-Critical CRE Revenue: Take direct ownership of VTS's SMB & Mid-Market recurring revenue by managing the end-to-end commercial renewal cycle for leading landlords, leasing & asset management director-level professionals, and institutional owners.
• Master the Platform's Full Commercial Impact: Develop deep fluency across the VTS ecosystem (VTS Lease, Asset Intelligence, Market, and Data) to quantify realized ROI and build compelling, value-backed business cases for renewal.
• Execute High-Velocity SMB & Mid-Market Renewals: Manage a high-volume pipeline of regional CRE accounts, running concise, consultative renewal cycles with key principals to protect contract value, apply standard uplifts, and adjust terms as their portfolios grow.
• Drive Commercial Negotiations: Lead direct, efficient commercial discussions with local owners, regional operators, and property management leaders-securing multi-year agreements, standard annual price uplifts, and accurate square footage/seat true-ups.
• Drive Predictable Business Performance: Own forecasting accuracy and pipeline velocity for your renewal cohort, consistently delivering against Gross Retention (GRR) and Net Retention (NRR) targets.
• Mitigate Portfolio Churn Before It Starts: Partner with Customer Success & Account Management to identify platform adoption gaps, asset dispositions, or leadership changes early, engineering creative contract restructuring to protect ARR.
• Unlock Organic Account Expansion: Uncover cross-sell and portfolio expansion opportunities during renewal cycles, orchestrating warm handoffs with Account Executives to expand VTS's footprint across new square footage and asset classes.
• Collaborate Seamlessly Across the Revenue Engine: Align daily with Customer Success, Account Management, Legal, and Finance to streamline order processing, resolve commercial bottlenecks, and deliver an effortless renewal experience.
• Build Lasting Ties with CRE Decision-Makers: Establish trusted commercial relationships with Leasing & Asset Managers, Portfolio Heads, Heads of Technology, Procurement leaders, etc.

What Makes You a Great Fit?

• 2+ years of experience in renewals management, account management, customer success, or sales
• Proven track record of success in a revenue-generating role is a plus
• You love talking to new people, collaborating with teammates, and are a confident communicator
• You're deeply curious, coachable, and tech-savvy, and have a proven record of using AI tools and systems to work smarter, faster, and more analytically
• You thrive working to targets and have a consistent track record of overachieving
• You are a problem solver; you like to use your knowledge to help people overcome challenges
• You are experienced in working in a fast-paced environment where you're constantly looking to learn new skills
• You're genuinely passionate about consistently growing your abilities and are self-aware on where you need to improve most
• You're resourceful and quickly take ownership of determining how to get answers to questions that you don't know

Preferred

• Experience in SaaS, Property technology, or data-driven solutions
• Background in negotiating multi-year or usage-based contracts

Pay Transparency

At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $85,000 and $100,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography. There is a commission structure for the position that will bring the OTE (on target earnings) to between $120,000 and $140,000, depending on the base salary agreed upon and achievement to goals.