Bachelor's degree preferred or relevant experience, with 5+ years in a related field.
Intermediate skills in Excel, PowerPoint, and Word; knowledge of GIS, STORMS, and Smartsheet is a plus.
Familiarity with industry practices and standards for Broadband and wireless Attachments.
Understanding of the electric distribution system is preferred.
Awareness of current trends in Broadband and 5G expansion.
Knowledge of safety practices and procedures relevant to the field.
Valid Driver's License.
Responsibilities
Manage the progression of Third Party Attachment requests to enhance Broadband and 5G services.
Build strategic relationships with stakeholders to ensure high customer satisfaction.
Report on Third-Party initiatives, focusing on milestones, KPIs, and risk management.
Advocate for customer needs while balancing company interests and overall customer impact.
Identify and implement improvements to policies and processes for Third Party Attachments.
Participate in project teams to enhance efficiency and customer service.
Communicate effectively with stakeholders at all organizational levels.
Benefits
Support the expansion of broadband and wireless infrastructure in Massachusetts.
Engage in projects that connect communities and foster economic growth.
Collaborate with experts across various operational and regulatory teams.
Gain exposure to significant infrastructure and network modernization initiatives.
Join an organization dedicated to innovation and exceptional customer service.
Full Job Description
Job Purpose
In this role you are going to manage the work progression for Third Party Attachment requests, which enable our customers to provide Broadband and 5G services.
Key Accountabilities
Build strong strategic relationships with key stakeholders such as Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Risk & Insurance, Distribution Design, Engineering Standards to deliver high impact and customer satisfaction.
Ensure accurate and timely reporting on progress of Third-Party initiatives including milestone achievement, KPI delivery and risks to maximize adoption. Advocate for the "voice of the customer" and mobilize National Grid's functional areas to balance desired outcomes of individual customers with the commercial interests of the company and impact to entire customer base.
Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Third Party Attachment efforts.
Understanding of Permitting Process required for Construction. DOT, Railroad, Environmental, etc.
Participate and/or represent Third Party on project teams working on various corporate initiatives to improve efficiency and customer service.
Supervisory/Interpersonal- Experience Required
Ability to communicate to stakeholders at all levels in the organization.
Work well in a team.
Qualifications
Bachelor's degree preferred or relevant experience, and 5+ years of work experience.
Required intermediate Excel skills, Powerpoint, Word Desired knowledge of GIS, STORMS and Smartsheet.
Knowledge of relevant industry practice, standards and best practices for Broadband and wireless Attachments.
Knowledge of the electric distribution system preferred.
Knowledge of current trends within the industry and developments in Broadband and 5G expansion.
Knowledge of standards, procedures and safety practices related in the fields of work.
Valid Driver's License.
More Information
Why National Grid?
Help support the expansion of broadband and wireless infrastructure across Massachusetts.
Work on meaningful projects that connect communities and support economic growth.
Collaborate with experts across operations, engineering, customer, and regulatory teams.
Gain exposure to major infrastructure and network modernization initiatives.
Be part of an organization committed to innovation, continuous improvement, and exceptional customer service.
Salary
$115,000 - $135,000 a year
National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
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About National Grid
National Grid plc is a British multinational electricity and gas utility company headquartered in London, United Kingdom. Its principal activities are in the United Kingdom (where it owns and operates electricity and gas transmission networks) and in the Northeastern United States (where as well as operating transmission networks, the company is a producer and supplier of electricity and gas). National Grid has a primary listing on the London Stock Exchange, and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £31.4 billion as of 23 September 2021, the 26th-largest of any company with a primary listing on the London Stock Exchange.
