5+ years of experience in client-facing Account Management in an agency setting
Solid understanding of social-first delivery across strategy, creative, media, and management
Experience in mega project and client management
Proven track record of retaining and growing client accounts
Natural relationship builder with a passion for client experience
Excellent spoken and written communication skills
Experience with global brands is a plus; employer branding experience is a bonus
Excited about being part of a new venture with high energy
Responsibilities
Lead client accounts end-to-end, collaborating with creative and strategy teams
Own senior client relationships and communicate the value of Wiser's work
Drive client projects and proactively communicate with stakeholders
Ensure accurate delivery of scope, maintaining quality and meeting deadlines
Contribute to pitches and proposals, helping build Wiser's profile in the US
Organize key meetings and quarterly reviews, resolving delivery issues
Develop account plans that facilitate growth through insight and reporting
Benefits
A front-row seat in building Wiser's US business with real ownership
High-performance culture that supports personal growth
Regular team events and celebrations
Full Apple tech setup and additional tools provided
Support from a Happiness team focused on wellbeing
Access to therapy budget and health benefits
15 days annual leave plus 8 public holidays and your birthday off
Private Health Insurance contribution
Modern office in Meatpacking District
Work from Anywhere policy for 20 days a year
Summer Fridays with early finish at 4pm
Full Job Description
What's this role all about?
This is a rare opportunity to join an agency at the very start of its US chapter. As our Founding Senior Account Manager on the ground in New York, you won't just be leading accounts. You'll be helping shape what Wiser looks and feels like in a new market.
You'll lead our biggest client relationships end-to-end, working with brilliant creative minds across strategy, design, film and content to deliver exceptional employer brand work. You'll be the senior face of Wiser for your clients, with a Project Manager alongside you for day-to-day delivery. You'll set the rhythm: monthly meetings, quarterly steers, biannual creative workshops and you'll always have a clear eye on where each account can scale.
You'll also play an active role in building Wiser's profile in the US market: contributing to new business pitches, developing thought leadership, and helping us become a name people know and trust across the industry in the US, as well as back home. What you'll be doing
Account Leadership: Working with creative and strategy teams to develop the right approach for each client and ensuring every decision is guided by it. Setting teams up to produce Wiser's best work across all areas of delivery, and inspiring those around you to raise the bar.
Account Development: Owning senior client relationships and clearly communicating the value of Wiser's work. Creating, communicating and delivering effective account plans with the right mix of insight, reporting and regular communication to facilitate growth. Leading pitches, proposals and scoping for additional work. Educating clients on industry trends and Wiser's evolving capabilities.
Project Management: Driving client projects and communicating proactively with stakeholders across multiple levels. Organising key calls, meetings and Quarterly Reviews. Spotting and resolving delivery issues before they become problems, and working to ensure the process feels positive for both clients and teams.
Commercial Management: Ensuring accurate delivery of scope (deliverables and time), maintaining quality and meeting deadlines. Identifying and resolving scope or resourcing issues early. Reporting on commercial performance back to Senior team members and demonstrating how you'll continue to grow from month to month.
New Business & Growth: Contributing to pitches and proposals with strategic direction. Helping build Wiser's profile in the US through talks, presentations, webinars, blogs and industry events. This is a growth role and you'll have a genuine stake in what we build here.
Who we're looking for
You have 5+ years of experience in a client-facing Account Management role in an agency setting
You're ready to own the quality of output on an account and have a solid understanding of social-first delivery across strategy, creative, media and management
You understand the principles of mega project and client management, and have experience developing these capabilities in others
You have a proven track record of retaining, developing and growing client accounts
You're a natural relationship builder who's passionate about client experience
You're a brilliant communicator, spoken, written, and in the room
Experience with global brands is a big plus; employer branding experience is a bonus but not essential
You're excited by the idea of being part of something new and you bring the energy to match
What you'll be like
You're a doer and a leader. You rally the team, set clear expectations and aren't afraid to get your hands dirty. Even when you don't have all the answers, you know how to connect and direct people to find them.
You're creatively passionate. You believe in the power of strong creative and you fight for great ideas. You create space for new ones to flourish, all in service of changing the way people think about work.
You love the detail, but also have a vision. You're as invested in a deck looking beautiful as you are in thinking months ahead. You stay positive and keep morale high while foreseeing and mitigating problems.
You're comfortable on the front line. Relationship building, internally and externally, is the core of this role. You're confident dealing with all types of people and thrive on the trust that comes from building great client partnerships.
You're commercially savvy. You agree clear scopes of work, keep projects profitable, and always have an eye on the next opportunity. Clients love your clarity.
