5+ years' experience in an agency managing multi-million dollar accounts
Strong focus on actionable outcomes and innovative problem-solving
Proficiency in marketing analytics for KPI establishment and reporting
Passion for media, technology, and continuous career development
Proven ability to effectively present both personal and team work
Financial acumen to navigate budgeting and analytics
Willingness to travel as needed, particularly to the Philadelphia/Delaware area
Responsibilities
Serve as the primary day-to-day client contact for execution of projects.
Lead the initiation and execution of marketing, creative, media, and research projects.
Develop and manage creative, research, and media briefings to align with client goals.
Collaborate with cross-functional teams to ensure seamless campaign deliverables.
Own all client-related documentation, including status updates and campaign reports.
Oversee performance tracking processes, ensuring timely and accurate reporting.
Nurture strong relationships within internal teams and client organizations.
Benefits
Flexible remote work setting with a work-from-anywhere model.
Paid time off and Summer Fridays for work-life balance.
Robust benefits package including health, dental, vision, and life insurance.
401(k) plan to support long-term financial planning.
Commitment to equitable opportunities for underrepresented communities.
Full Job Description
Marketing Account Supervisor, Client Success
Who we need:
Overview: We are seeking an Account Supervisor to serve as a primary client contact, leading the execution of marketing, creative, media, and research initiatives. This role translates client goals into actionable strategies, manages cross-functional teams, and ensures seamless delivery. With a strong focus on communication, performance tracking, and collaboration, the Account Supervisor drives effective, results-oriented campaigns.
Key Responsibilities:
Serves as the day-to-day contact responsible for execution and implementation of all client projects.
Leads the initiation of all marketing, creative, media and research projects.
Responsible for the development of all creative, research and media briefings to identify client goals and objectives.
Develops innovative marketing solutions while knowing how to maximize agency resources to deliver against client goals.
Collaborate with all departments on campaign deliverables and ensure all processes are followed and executed flawlessly.
Ownership of all client and internal documents including status documents, meeting recaps, campaign reporting, and client presentations. Generate client estimates or financial documents as needed.
Oversee campaign performance process ensuring initiating reporting deadlines, templates and all content is entered and accurate from analytics and media teams.
Responsible for cultivating and nurturing strong working relationships across the internal agency and client teams alike.
Serves as the day today contact responsible for execution and implementation of all marketing efforts
Oversees efforts ensuring all processes are followed and executed flawlessly. They have final signoff on all status reports, financial estimates, tracking, media planning and buying reports
Responsible for development of all creative, research and media briefings
Responsible for ensuring resources, timelines and process are put into action to support the IPQ process. Works with their analytic counterpart to ensure all client data is captured, dashboards are created/updated and agency resources meet regularly to evaluate results and formulate strategies
All other duties assigned.
Qualifications and Requirements:
5+ years' experience in an agency or related environment managing $800K + in billings.
An action-oriented entrepreneurial spirit and a laser focus on the outcome, not just on the process
Experience with marketing analytics to help establish KPIs, measure and report on an ongoing basis
An eagerness to think differently about problems and roll up your sleeves to help figure them out
Courage to dig deep into the business and question everything to understand where the pain points and link our work directly back to the business as much as possible
A resiliently positive attitude. This is critical to foster a highly collaborative environment
Passion and genuine enthusiasm for advertising, media, technology, and your career growth
Inclination to think outside of the box to imagine new ideas and encourage progressive dialogue
The ability to confidently present your own and other's work persuasively
Demonstrating interest in marketing by reading trade publications, industry blogs, participation in educational webinars, etc.
Financial savvy - the willingness and capability to work with numbers
Ability to travel as required to the Philadelphia/Delaware area
