Job DescriptionPosition Overview:The Sr. Account Manager will have responsibility for overall management of key client relationships to deliver best-in-class service and provide proactive solutions in order to maintain positive client relationships and assist in growing client business. The Sr. Account Manager will work closely with Sales as well as Account Management leadership on any sales opportunities for existing clients as the relationship is held by the Account Manager. The Sr. Account Manager will work closely with Account Management leadership in the overall management of the account management function and maximize client relationships.
Key Responsibilities- Build and maintain outstanding partnerships with key client accounts; create and maintain robust account plans in order to maximize understanding of account as well as the relationship that can be cultivated
- Analyze performance results for trending analysis and opportunity relating to key client/revenue accounts
- Perform stewardship meetings & proactively identify upsell opportunities as well as opportunities to enhance client satisfaction
- Identify education and training opportunities to key client accounts as needed
- Working with Sales, identify upsell and cross-sell opportunities for new products & services to key assigned clients; partner with internal resources to advance and nurture the Sales opportunities
- Participate and support ZELIS RFP processes/procedures as needed
- Advise senior level management on client issues; seek guidance, as needed, to develop internal and external solutions, as applicable.
- Maintain awareness of and ensure adherence to ZELIS standards regarding privacy
QualificationsPreferred Experience / Qualification- 5+ years' experience working in a healthcare or healthcare IT account management and/or similar role.
- Health Plan/TPA or Payer experience strongly desired but not required
- Dynamic interpersonal skills that will enable developing a strong rapport with clients and with internal stakeholders to achieve maximized results and client satisfaction.
- Ability to clearly communicate with the client and internal ZELIS stakeholders.
- The sense of urgency; ability to multi-task.
- Thorough knowledge of Excel and other MS Suite products.
- Thorough knowledge of Salesforce
- Has developed knowledge of the assigned client base
- Demonstrated ability to retain, upsell and maximize existing service lines
- Demonstrated ability to introduce new product lines to clients
Education:BS Degree preferred but not required
WORK ENVIRONMENT:- Travel requirements to (primarily) domestic destinations should not exceed 30%.
- A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team.
- A standard business environment exists with moderate noise levels.
- Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
- Ability to sit for extended periods of time.
Additional InformationD
ISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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