5+ years of enterprise account management experience in Cybersecurity services or technology
Strong understanding of cybersecurity services, including penetration testing and risk assessments
Proven ability to manage complex client portfolios and meet revenue targets
Proficiency with Salesforce and analytics tools for effective account management
Familiarity with compliance frameworks like NIST and HIPAA
Bachelor's degree or certifications (CISSP, CISM) preferred
Experience engaging with C-suite stakeholders (CISO, CIO, CFO)
Responsibilities
Manage renewals, upsells, expansions, and acquire new clients to drive growth
Build strong, multi-threaded relationships with executive and technical stakeholders
Lead strategic account planning and develop long-term growth strategies
Collaborate with Product, Pre-Sales, Delivery, and Operations teams
Act as a customer advocate, resolving issues promptly
Identify and execute cross-sell and upsell opportunities that align with client goals
Maintain accurate forecasts and client health metrics in CRM
Benefits
Flexible working arrangements
Financial and investment opportunities
401k retirement plan
Health insurance contributions
Life assurance coverage
Maternity and paternity leave
Community and volunteering programs
Employee referral bonuses
Lifestyle and wellness initiatives
Opportunities for learning and development
Full Job Description
Senior Account Manager
Department: Sales
Employment Type: Full Time
Location: USA Chicago
Reporting To: Mark Bimonte
Description
We are seeking a highly skilled and motivated Senior Account Managerto join our high-performing sales team. This role is responsible for managing and expanding complex, high-value client relationships, within the Technology, Financial Services, Healthcare, Industrials, Energy or Professional Services industries. You will lead consultative, executive-level engagements and drive the full sales lifecycle, including selling our complete portfolio of cybersecurity services. The ideal candidate excels at both acquiring net new clients and expanding revenue within existing accounts. You will play a critical role in helping customers design, develop, and mature their cyber resilience roadmaps by aligning internal cross-functional teams and service capabilities to evolving client needs. This is a fast-paced, high-impact opportunity in a dynamic, tech-driven environment.
Key Responsibilities
Manage renewals, upsells, expansions, and net new logo acquisition to drive account growth
Build strong, multi-threaded relationships with executive, business, and technical stakeholders
Lead strategic account planning and develop multi-quarter growth strategies
Collaborate cross-functionally with Product, Pre-Sales, Delivery, and Operations teams
Act as a customer advocate; resolve issues with urgency and accountability
Identify and execute cross-sell and upsell opportunities aligned with client goals
Leverage sales methodologies such as MEDDPICC, Challenger, and Value Selling
Maintain accurate forecasts, pipelines, and customer health metrics in CRM
Educate clients on industry trends, risk frameworks, and emerging cybersecurity threats
Skills, Knowledge and Expertise
Proven experience in enterprise account management within Cybersecurity services, or Cybersecurity technology
Strong understanding of cybersecurity services such as penetration testing, risk assessments, regulatory compliance, and MXDR.
Proven track record managing complex client portfolios and achieving revenue targets
Proficiency with Salesforce and analytics dashboards
Familiarity with cybersecurity and compliance frameworks (e.g., NIST, HIPAA, NERC CIP, FedRAMP)
