Senior Account Manager

The Senior Account Manager serves as "mission control"; leads the proactivity of the account, drives client initiatives and leads account logistics. The Senior Account Manager sets priorities and ensures deadlines are met while taking into account other brand-team deadlines within the agency. This role manages multiple projects and brands, leads productions big and small, and is a key point of contact for the client. The Senior Account Manager partners with counterparts across departments to complete tasks and find solutions, and sets a tone of partnership and professionalism with clients and the account team. Essential Functions • Serve as a key client contact across assigned programs, setting a tone of partnership and professionalism while driving proactive strategic and tactical initiatives within the broader account direction. • Identify and recommend business-building ideas; contribute to strategic plans, workstream budgets, compensation models, and timelines. • Evaluate program effectiveness using key metrics and recommend opportunities for optimization. • Lead account logistics across assigned projects, productions, billing, and organization; manage timelines, status meetings, documents, recaps, and next steps. • Coordinate production projects of varying sizes, align internal teams and client inputs and approvals, and prepare briefs and production documents so work moves efficiently and deadlines are met. • Manage campaign deliverables, proofing, quality assurance, outgoing creative, and trafficking as needed; prepare client presentations and follow-up materials, attend meetings, and liaise with partner agencies as required. • Manage assigned financial processes, including opening and tracking jobs, maintaining billing sheets, preparing invoices, following up on payments, and tracking purchase orders. • Support junior team members and interns through clear guidance and process coaching; set an encouraging tone for team briefings and share relevant industry updates. Required Education and Experience • Typically 4-8 years of related agency or client marketing experience; experience range is a guide, not a minimum. • Bachelor's degree or equivalent relevant experience. • Well-rounded experience managing multiple marketing communications disciplines and projects. • Strong leadership, organizational, analytical, listening, negotiation, presentation, verbal, and written communication skills. • Ability to manage priorities, budgets, timelines, and multiple client or brand workstreams. Preferred Education and Experience • Proven senior-level agency account-management experience, experience developing client relationships, and experience delivering business-building programs.