5+ years of account management experience in the tradeshow industry
Hands-on experience with show services
Exceptional organizational skills for managing multiple large projects
Strong initiative and self-direction in a fast-paced environment
Ability to read construction drawings and understand construction techniques
Proficient in Microsoft Office and familiar with Adobe Creative Suite
College degree preferred
Responsibilities
Partner with Account Directors to ensure client expectations are met
Independently manage multiple large-scale events and activations
Coordinate projects from design to final payment, including all logistics
Act as the intermediary between clients and internal teams
Manage show services from pre-show to final billing
Track shipping and document project changes for billing
Travel as needed (20-25%)
Benefits
Competitive pay and benefits
Opportunity to work in a fun, collaborative office environment
Flexibility to do your best work
Engagement in live events and brand activations
Full Job Description
The Role
We are recruiting for a Senior Account Manager to join our team in our Irvine, California location. Our Senior AMs are the backbone of our account teams! You partner with Account Directors, run projects through our system with little direction, and drive the internal communication needed to pull off the amazing projects we produce.
Think of this role as ground control, the hub of the bicycle wheel, the one who keeps everything moving. This is an in-office position in Irvine, where our teams collaborate in person every day.
What You'll Do
Partner with Account Directors, who lead client relationships, to keep clients' expectations met or exceeded through flawless project execution
Independently run multiple large-scale events, activations and exhibits at once, with little direction from the Account Director
Coordinate and manage projects from initial design through final payment, including quotes, design, client approval, kick-off meetings, detailing, production, shipping, on-site service needs and invoicing
Act as intermediary between client and internal teams, taking initiative to address questions and concerns before they put a project at risk
Manage show services: coordinate, order, submit and track services from pre-show through on-site and final billing
Track shipping and ship dates, and document all changes and additions to projects for billing purposes
Travel as needed (20-25%)
Who You Are
5+ years of current work experience in account management or account support in the tradeshow industry, including hands-on show services experience
Ability to organize and disseminate the details included in multiple large projects
Once trained on how we work, proven mastery of the AM role and the ability to run projects through the system on your own
Exceptional organization: the ability to organize, track and disseminate the details of multiple large projects simultaneously
Strong initiative and self-direction. You anticipate needs and act without waiting to be asked
Comfort in a fast-paced environment, handling multiple projects with short turnaround times. This is self-directed work and requires a lot of trust and focus
Experience coordinating logistics across multiple partners and venues with tight timelines
Able to read construction drawings; familiarity with how things are built and construction techniques across a wide variety of materials
Skilled at developing and maintaining strong working relationships with clients and internal teams
Enjoy being in a supportive role and able to take the lead when needed
Familiarity with standard concepts, practices, procedures in the event and exhibit fabrication/trade show industry
Experience working within an ERP, billing, quoting, invoicing. You enjoy the details of keeping it all tidy
Able to work long hours to get projects done, with travel required
Proficient in Microsoft Office (Word, Excel, Outlook, presentation programs) and familiar with Adobe Creative Suite
College degree preferred
Not For You If...
You wait for information to come to you
You aren't organized
You prefer the easy way
You need to be told what to do next
You want a remote or hybrid role
You don't love live events
Why Pinnacle?
You love live events, you're a born tinkerer, you like seeing big brands come to life
You want to be part of a fun company in the Irvine area. Being in the office on the daily is important to you
Competitive pay, benefits, and flexibility to do your best work where you work best
To apply for this position, please supply a resume. We look forward to hearing from you!
