Here's Where You Come In As a Middle Market Commercial Senior Account Manager, you will manage an assigned book of business of $500K+ in revenue. You will be responsible for retaining our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.
Responsibilities:
- Manages a book of business generally in excess of $500k in revenue, depending on the complexity or number of accounts.
- Provide quality customer service to existing accounts with a goal of 93% retention or more.
- Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.
- Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
- Ensure accurate maintenance of client information in EPIC
- Special projects and all other duties, as assigned
Cultural Expectations:
- Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues.
- Ownership - Responsible to each other, our clients, and our goals.
- Teamwork - Together we attain greater success.
- Sincerity - Giving and receiving direct and caring communication
Qualifications: - School Degree, or Equivalent
- 3-5+ years in a Commercial Lines role on the agency side
- Experience working in the middle market with accounts averaging $15k in revenue and above
- Intermediate excel skills
- Strong communication
- P&C License
- Willingness to travel, on occasion
Department Account Management & Service
Required Experience:
Required Travel:
Required Education:
