THE ROLE IN A NUTSHELLThis is a vital role that develops, manages and nurtures relationships with partners leveraging GreenShield Administration's claims adjudication capabilities by:
- Developing key long-term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
- Delivering upon our service level agreements by working with other business areas to make sure client commitments are met.
- Monitoring contractual requirements and the delivery of contractual commitments.
- Being responsible for achievement of revenue and margin targets of assigned block of business, as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business.
- Managing issues through to resolution.
- Supporting the development of strategies to deliver client-focused solutions.
- Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
- Managing and appropriately escalating emerging service challenges and deliverables.
- Participate in the transition and implementation of new clients.
- Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within, and outside, the company.
- Support enterprise-wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
- Complete annual Account Management Plans for designated accounts and support client specific strategies with the team and their execution.
- In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners on-going and evolving needs.
- Assist with the negotiations, renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
- Attend and represent GreenShield Administration in different corporate and industry events and conferences.
WHO WE'RE LOOKING FOR- Minimum of five years experience as an Account Executive or Account Manager, working with third-party payors, TPAs, and/or advisors in the health benefits or a related sector.
- Post secondary degree or diploma in Business, Commerce or a related discipline.
- Knowledge and experience with benefits administration, health and dental claims processing and group insurance.
- Proven success in managing and growing a block of business.
- Extensive customer service experience.
- Extensive knowledge of the provincial health benefit landscape.
- Clear and effective written and oral communication skills and the ability to communicate and present at all levels of an organization.
- Outstanding interpersonal skills.
- Superior organizational and time management skills. Flexibility, adaptability, and the ability to prioritize tasks and set objectives.
- Proven analytical and problem-solving skills.
- Results focused, highly motivated, and exhibits determination and initiative to surpass objectives.
- Strong computer skills including Microsoft Office software applications.
- Valid drivers license required. Ability to travel within Canada.
NICE TO HAVE
- Bilingual - English and French.
WHAT WE OFFERBase Salary: CAD $72,521.00 - 109,341.00
Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
(if eligible - add this)
Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for new vacancy.
Work model: Hybrid
