Job Description:
About the RoleDow Jones is seeking a Senior Account Manager to manage a complex portfolio of customers across our Risk & Compliance, Factiva, and Newswires solution lines. This role oversees a sophisticated book of business consisting of multiple high-value Financial Services accounts with diverse stakeholders and significant growth potential.
The Senior Account Manager is a seasoned commercial professional who leverages 8+ years of experience to build strategic customer relationships, drive revenue growth, manage complex renewals, and lead account strategy across challenging customer environments. The role also provides guidance, coaching, and training to SDRs and other Account Managers and frequently acts as the lead commercial resource on the organization’s most complex accounts.
You Will:Strategic Account Management
- Manage a complex portfolio of strategic accounts within the Financial Services sector with significant revenue responsibility.
- Develop deep relationships with senior customer stakeholders and become a trusted advisor to clients.
- Understand customers' business objectives, industry trends, and competitive landscape to identify long-term growth opportunities.
- Lead account strategy and coordinate cross-functional resources to deliver customer value.
Revenue Growth & New Business
- Generate new revenue streams through the sale of Dow Jones products and services that address customer business needs.
- Identify and execute upsell and cross-sell opportunities within existing accounts.
- Build and maintain a strong pipeline of expansion opportunities across the territory.
Renewals & Customer Retention
- Develop and execute strategic renewal plans for complex and high-value accounts.
- Anticipate renewal risks and proactively implement retention strategies.
- Partner with internal stakeholders to ensure successful contract negotiations and customer outcomes.
Customer Success & Adoption
- Maintain high levels of customer satisfaction through regular engagement and relationship management.
- Partner closely with Customer Engagement and other internal teams to support product rollout, training, and adoption.
- Help customers maximize the value of Dow Jones solutions.
Forecasting & Business Planning
- Maintain accurate sales forecasts and pipeline reporting.
- Track renewals, expansion opportunities, revenue projections, and key account milestones.
- Contribute to departmental planning and operational goals.
Leadership & Team Contribution
- Serve as a lead Account Manager on the organization's most complex accounts.
- Provide guidance, coaching, and training to SDRs and other Account Managers.
- Share best practices and help elevate commercial capabilities across the team.
- May lead major account initiatives and coordinate work across multiple stakeholders.
You Have:- Bachelor's degree or equivalent professional experience preferred.
- 8+ years of relevant account management, sales, or customer growth experience.
- Proven success managing complex Financial Services accounts.
- Strong consultative selling and relationship management skills.
- Excellent written and verbal communication skills.
- Strong business acumen and ability to engage senior stakeholders.
- Ability to work effectively across cross-functional and geographically dispersed teams.
- Demonstrated ability to solve complex, ambiguous business problems through analysis and strategic thinking.
- Strong organizational and time-management skills in a fast-paced environment.
- Experience working with or within Risk & Compliance functions preferred.
- Experience working with or within IB, AM/HFs preferred.
- Experience selling business intelligence, data, workflow, or SaaS solutions preferred.
- Experience mentoring or coaching commercial team members preferred.
Our Benefits- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle Programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
- Financial Health Programs
- Cybersecurity Protection
Learn more about us and our benefits click .
Business Area:
Dow Jones - Risk Sales
Job Category:
Sales
Union Status:
Union roleBase Pay Range: $125,000.00 - $155,000.00
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
