Senior Account Manager Dedicated Global Account

Location: Boston, MA (Hybrid)

This position reports to:Director, Account Management

Overview: The primary role of the Senior Account Manager - Dedicated is to manage a single dedicated enterprise account. The position is focused on achieving a high level of client satisfaction, client retention, and strengthening the client relationship within this dedicated Business Travel account. They will serve as the primary strategic partner to a key global client and operate as an extension of the client's Global Travel team. The Senior Account Manager will develop a deep understanding of the client's business, culture, travelers, priorities, and global travel program to proactively identify opportunities, solve problems, and advance program objectives.

This individual will serve as a trusted advisor and day-to-day strategic partner, collaborating closely with Travel leadership, internal stakeholder groups, Atlas teams, and designated travel suppliers. The ideal candidate brings strong executive presence, sound judgment, commercial acumen, and an understanding of the service expectations of a sophisticated, high-touch global traveler population.

Responsibilities and Duties:

• Serve as the primary strategic partner and trusted advisor to the client's Global Travel leadership, operating as an extension of the client's travel organization.
• Develop a comprehensive understanding of the client's business, culture, traveler population, global footprint, travel patterns, and strategic priorities.
• Proactively identify opportunities to strengthen the travel program, enhance traveler experience, optimize spend, mitigate risk, and increase overall program value.
• Build strong partnerships with key client stakeholders across functions such as Procurement, Finance, Technology, Security, Risk, Human Resources, Meetings & Events, and executive support teams.
• Partner with the client's designated airline, hotel, ground transportation, technology, payment, and other strategic suppliers to ensure alignment with program objectives and service expectations.
• Lead business planning, quarterly and annual program reviews, supplier performance discussions, policy initiatives, technology strategy, benchmarking, and other key program initiatives.
• Translate travel data, industry trends, and market intelligence into actionable insights and strategic recommendations.
• Ensure service delivery consistently reflects the expectations of a high-touch global traveler population, including senior executives, frequent travelers, and complex international travelers.
• Proactively manage issues and escalations through resolution while identifying root causes and opportunities for long-term improvement.
• Lead and coordinate major program initiatives and implementations across the client, Atlas, and third-party suppliers.
• Represent the client's interests within Atlas, ensuring appropriate visibility, prioritization, resources, and executive attention when required.
• Maintain proactive communication with client leadership, anticipating needs, surfacing emerging issues, and providing clear recommendations and solutions.
• Show Return on Investment in travel through increased cost savings, outstanding customer service and greater control of spend
• Promote growth within the account using Atlas products and services (Meetings & Incentives, Vacation Travel, etc.)
• Provide Business Intelligence through delivery of a suite of reports that is timely and reliable in support of the client's goals, guidance on travel-related cost savings opportunities, project scoping, Account monitoring and trend analysis.
• Facilitate the implementation process, liaise for internal departments, serve as primary communication focal point and manage the terms of service level agreements

Skills/Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel and work from a Boston office location 2-3 times per week as well as for additional scheduled meetings.
• Strong financial acumen, advanced Excel experience, and analytical mindset for leveraging key drivers of profitability
• Excellent written and verbal presentation skills
• Deep understanding of the global corporate travel ecosystem, including TMC operations, supplier programs, travel technology, payments, reporting, and traveler servicing.
• Proven ability to influence and collaborate effectively across internal teams, senior stakeholders, and external suppliers.
• Strong judgment, problem-solving, and decision-making skills, particularly in sensitive or time-critical situations.
• Highly proactive, organized, and accountable, with the ability to independently manage competing priorities and complex initiatives.
• Demonstrated ability to challenge the status quo and proactively bring forward new ideas and solutions.

Core Competencies:

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

• Initiative and Creativity
• Judgement
• Cooperation / Teamwork
• Quality of Work
• Reliability
• Support of Diversity

Education and/or Experience

• 5+ years of progressive experience in strategic account management, corporate travel management, supplier management, or a related discipline.
• Demonstrated experience supporting a complex global travel program and high-touch traveler population.
• Prior experience supporting clients within financial services, investment management, consulting, professional services, legal services, or another similarly high touch corporate environment is strongly preferred.
• Experience working directly with senior-level stakeholders and executive travelers.
• Travel Management Company experience preferred, with a strong understanding of global travel operations and supplier management.

Additional Competencies:

• Strategic Thinking
• Client Partnership
• Executive Presence
• Business & Financial Acumen
• Judgment & Decision-Making
• Relationship Management
• Influence & Collaboration
• Initiative & Ownership
• Change Leadership
• Analytical Thinking
• Operational Excellence
• Accountability
• Service Orientation

PC Skills:
General working knowledge of Google Workspace, Internet searching, MS Office with advanced skills in MS Excel, CRM tools, and AI prompting.

Language Skills: Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.

Physical and Mental Demands:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication's devices and other office equipment for prolonged periods of time throughout the work day.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
• Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel:

• Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.