Are you the person clients call when something really matters?
Can you tell a client "no" and come out of the conversation with their trust intact?
Would you rather own the results of a client portfolio than just manage the relationships?
AOT Technologies is seeking a Senior Account Manager to join our team and own a portfolio of client accounts and run each one like your own business, with room to grow as we do.
Role and ResponsibilitiesYou'll be the senior relationship lead for a set of client accounts. You'll protect delivery quality, keep each account's contracts and finances healthy, and find new ways to help clients succeed. You'll be hands-on and resourceful, and you'll help shape how account management works here as we grow.
You will:
- Act as a trusted, senior point of contact and escalation point for your clients.
- Know your contracts inside out, manage renewals, and catch scope creep before it costs us.
- Manage account budgets and forecasts, working with Finance to keep invoicing and payments on track.
- Grow your accounts by spotting opportunities, including in AI and emerging technology, and partnering early with Sales.
- Work with project leads in Canada and India to keep delivery aligned with what clients need and what we've agreed to.
- Report to leadership on account health, risks and opportunities.
Who You AreYou think like a business owner. You know your accounts' numbers, contracts, and people, and you make decisions that balance a happy client with a healthy account. You stay steady when a client pushes back, and you can deliver difficult news in a way that builds credibility. People count on you because you follow through, consistently. You're hands-on and resourceful and you adapt quickly to new environments, including the pace and culture of the public sector.
What You Bring- 10+ years in account management, client services or engagement management, ideally in IT consulting or professional services.
- A proven record of managing budgets and growing existing accounts.
- Ability to manage competing, urgent priorities.
- Confidence with contracts, statements of work, SLAs and change management.
- Enough technical fluency to talk credibly about software delivery and AI with clients and engineers. You don't need to be a developer.
- Composure under pressure, and the ability to deliver difficult news without damaging trust.
- A hands-on, resourceful approach and strong business acumen.
Nice-to-Have- Experience with government or public sector clients, ideally in BC.
- Experience in a smaller or growing firm.
- Experience with distributed teams across time zones.
- Technical background, e.g., undergraduate studies in computer science or a related field, previous work experience in IT or related industries.
What We Offer- Annual salary of $130K - $150K CAD, commensurate with experience
- Flexible hybrid work environment in beautiful Victoria, BC
- Continuous learning and leadership development opportunities
- Flexible schedules and generous paid time off
- Competitive health, dental, and wellness benefits from Day 1
- Employer-sponsored deferred profit-sharing plan
- A collaborative, mission-driven culture where your work matters
Apply NowIf you're passionate about client delivery and ready to own a portfolio of your own, apply today - we're hiring now and excited to meet you.
Closing date: Open until filled
Salary Range
$130,000-$150,000 CAD
