Bachelor's degree in engineering, information systems, security management, or related field, or equivalent experience.
4+ years of hands-on experience with enterprise physical security systems across multi-site environments.
Experience delivering security systems upgrades, migrations, or new-site commissioning.
Familiarity with industry hardware manufacturers and enterprise platforms like LenelS2/OnGuard/Genetec.
Knowledge of industry encryption standards and open protocols.
Experience working with security systems vendors and integrators.
Proficiency with diagramming tools like Visio or AutoCAD.
Responsibilities
Operate, maintain, and support physical security systems including access control and video surveillance.
Support global platform projects and major incident responses as directed.
Serve as a technical expert for LenelS2/OnGuard and related platforms.
Deliver upgrades and migrations according to the global security systems roadmap.
Perform system administration including configuration and preventive maintenance.
Troubleshoot system faults and coordinate vendor actions for resolution.
Maintain technical standards and lifecycle plans for deployed systems.
Benefits
Opportunity for regional and international travel (25-40%).
Hands-on role with a focus on cutting-edge security technology.
Collaboration with diverse teams across global locations.
Engagement in continuous improvement initiatives.
Support for professional development and training opportunities.
Full Job Description
Title: Security Systems & Technology Engineer
Position: Full Time
Location: Austin, Texas
Travel: Regional and international, typically 25 - 40%, higher during project delivery peaks
The Security Systems & Technology Engineer is the hands-on technical specialist for EdgeConneX's physical security systems. The role operates, maintains, and supports access control, video surveillance, intrusion detection, and perimeter systems, and delivers upgrades, migrations, and new-site commissioning under the global systems roadmap. The Engineer works day to day with Security Operations, Security Design & Integration, IT, and vendor partners to keep systems healthy, standardized, and audit-ready.
Primary Responsibilities
Operate, maintain, and support physical security systems, including access control, video surveillance, intrusion detection, and perimeter systems.
Support other regions as required, including global platform projects, major incident response, and short-term coverage, as directed by the Senior Manager.
Serve as a technical subject-matter expert for LenelS2/OnGuard, ExacqVision, and adjacent platforms (e.g., Genetec where deployed) across the portfolio.
Deliver upgrades, migrations, and rebuilds under the global security systems roadmap, to the standards and timelines agreed with the Senior Manager, Security Systems & Technology.
Perform system administration, including configuration, software and firmware updates, health monitoring, preventive maintenance, and support for user and credential management.
Troubleshoot and resolve system faults to root cause, coordinating vendors and integrators for on-site work and driving corrective actions to closure.
Apply and maintain technical standards, runbooks, and lifecycle plans for deployed systems, and feed lessons learned back into global standards.
Support security systems vendors and integrators, including scoping service visits, verifying work quality, and escalating performance issues to the Senior Manager.
Coordinate with EdgeConneX IT on networking, server infrastructure, OS lifecycle, patching, and cybersecurity hardening for security systems.
Partner with Security Operations and Security Design & Integration on installs, commissioning, site turnover, and ongoing support of deployed systems.
Track system health, drive continuous improvement, and report status and KPIs to Security leadership.
Support internal and external security audits, including evidence collection, reporting, and closure of findings.
Knowledge, Skills & Abilities
Strong written and verbal communication, including the ability to document configurations, fault reports, and as-built records clearly for internal stakeholders and vendors.
Deep hands-on expertise with enterprise physical security systems and the ability to act as the technical specialist for the portfolio.
Proven ability to prioritize and execute across a global, distributed portfolio with consistent attention to detail.
Strong troubleshooting discipline, including structured fault isolation, root cause analysis, and clear escalation when needed.
Ability to direct vendors and integrators on site and hold them to performance requirements and agreed scopes of work.
Strong follow-through: drives corrective actions to closure and prevents repeat issues.
Confident working with internal and external stakeholders, including customers, in a fast-moving environment.
Working knowledge of cybersecurity, network, and IT infrastructure considerations relevant to physical security systems.
Comfortable working independently across global time zones and shifting priorities, including planned out-of-hours maintenance windows and regular calls with teams in Europe and Asia-Pacific.
Experience/Education
Bachelor's degree in engineering, information systems, security management, or a related field, or equivalent experience.
4+ years of hands-on experience operating and supporting enterprise physical security systems, including access control, video surveillance, and intrusion detection, across multi-site environments.
Demonstrated experience delivering security systems upgrades, migrations, or new-site commissioning against agreed plans and standards.
Familiarity with common industry hardware manufacturers (e.g., AXIS, HID) and hands-on expertise with enterprise physical security platforms including LenelS2/OnGuard/Genetec and CCTV platforms.
Familiarity with industry encryption standards (e.g Desfire) and open protocols (e.g ONVIF, OSDP).
Experience working with security systems vendors and integrators on installs, service delivery, and fault resolution.
Working knowledge of (or demonstrated ability to learn) EN 50600, PCI DSS, SOC 2, ISO 27001, NIS2 and CER directives.
Proficiency with Visio, Lucidchart, AutoCAD, or comparable drawing and diagramming tools.
Knowledge of, and experience supporting, security-related audits and certifications, including evidence collection and closure of findings.
Experience in data centers, critical infrastructure, telecommunications, or other controlled environments strongly preferred.
About EdgeConneX
EdgeConneX is a data center provider that specializes in edge computing. The company was founded in 2009 by Randy Brouckman and is headquartered in Herndon, Virginia. EdgeConneX operates data centers in more than 30 markets across North America, Europe, and South America. The company's data centers are designed to provide low-latency connectivity to local markets and to enable the delivery of content and applications at the edge of the network. EdgeConneX's customers include cloud service providers, content delivery networks, and other companies that require high-performance computing and storage infrastructure.
