Job Title:Security Service TechnicianSalary: $74,000.00 - $104,000.00 per year
Position OverviewWe are seeking an experienced
Security Service Technician to join our team in Raleigh, NC. The ideal candidate will have a minimum of 5 years of hands-on experience with at least one of the following security systems-Lenel S2, Accutech Security, Brivo, or Kantech System. Preference will be given to candidates who are proficient in two or more of these systems.
As a Security Service Technician, you will serve in a customer-facing role, providing on-site support, troubleshooting, and maintenance of commercial security solutions. You will collaborate with management and team members to drive process improvements and ensure our clients receive best-in-class service and support.
Key Responsibilities- Customer-Facing Support:
- Serve in a direct customer-facing role, providing on-site support for various technical issues.
- Provide outstanding customer service to strengthen client relationships and ensure satisfaction.
- Installation & Maintenance:
- Receive and perform field service calls, installations, and preventive maintenance on commercial equipment.
- Assist in the installation and configuration of various hardware and software components for new installations or service maintenance jobs.
- Troubleshooting & Repair:
- Diagnose various system issues to determine system state and identify required corrective actions.
- Troubleshoot equipment malfunctions using standard and specialized test equipment.
- Repair or replace worn, damaged, or defective parts.
- Request replacement parts and coordinate with the end user to ensure the system is restored to operational status.
- Technical Support & Training:
- Provide technical support and training to end users.
- Share knowledge and tips with the team to improve overall service quality.
- Service Management & Documentation:
- Manage workload using the service management ticketing system.
- Accurately report activities related to work orders and timecard reporting for invoicing and tracking.
- Inventory & Vehicle Maintenance:
- Maintain service van inventory to effectively respond to customer calls for service.
- Keep vehicle and tools in good working order.
- Collaboration & Compliance:
- Collaborate with management to identify process improvement areas, improving efficiency and workflows.
- Comply with all policies, procedures, and standards.
- Maintain a competent understanding of CTSI services, products, and industry sectors.
- Travel & Additional Duties:
- Occasional travel outside of the normal work area for service projects.
- Meet or exceed individual goals.
- Perform other duties as assigned.
Qualifications- Experience:
- Minimum of 5 years of hands-on experience in security systems service, with proficiency in at least one of the following:
- Lenel S2
- Accutech Security
- Brivo
- Kantech System
- Prefer candidates experienced with two or more of the above systems.
- Technical Expertise:
- Previous experience working in AV, Healthcare, Fire Alarm, or Security in a technical role.
- Familiarity with standard electrical test equipment or specialized test equipment used with network systems, AV equipment, healthcare systems, or security equipment.
- Skills & Characteristics:
- Basic computer skills.
- Strong written and verbal communication.
- Excellent customer service orientation.
- Demonstrated problem-solving abilities, with a proven track record of executing results.
- Team player with the ability to collaborate effectively.
- Licensing & Travel:
- Valid driver's license.
- Willingness to travel occasionally for service projects.
Education Requirements- Minimum: High school diploma or GED.
- Preferred: Associate's degree and/or relevant industry certifications.
How to ApplyIf you are ready to use your technical skills and customer-focused approach to help us deliver top-tier security solutions, we invite you to apply! Please send your resume and a brief cover letter detailing your experience and relevant system proficiency to
[email protected]. Join our team and leverage your expertise to keep our clients' environments safe and secure. We look forward to reviewing your application!
