Identify customer service needs by building rapport with clients
Process work orders, contracts, and CRM tasks
Assist in organizing installation and support activities
Advise customers on the best product fit for their business
Prepare cost estimates by reviewing sales proposals and consulting with technical resources
Partner with Sales Team to assess product offerings and facilitate upselling
Perform other duties as assigned
Benefits
Opportunity to work closely with a dynamic sales team
Engagement in a role that directly impacts customer satisfaction
Exposure to various technical products and services
Potential for professional growth within the organization
Full Job Description
Role Overview:
This position will be responsible to assist the sales teamand customers by identifying their needs and providing product, service orequipment technical information by answering questions and requests. Assist the SalesTeam to relieve tasks which take away from potential selling time.
Duties andResponsibilities:
Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand technical product and service requirements.
Process work orders, check lists, contracts, CRM requirements and other tasks associated in the sales process.
Ability to assist in organization of installation and support activities of accounts.
Responsible to work with Sales Team and advise customers and potential customers on the best product fit for their business model needs.
Prepares cost estimates by reviewing sales proposals, checklists, and other related customer documents and consulting with other technical resources within the organization and with different vendors.
Ability to partner with Sales Team to assess current product offerings to determine systems requirements for customer inquiries, and when appropriate, to facilitate the upsell of other UAS products and services.
All other duties as assigned.
Qualifications:
Bachelor'sdegree in Engineering or Science field.
6 years of technical experience orequivalent experience.
Strong communication and time management skills.
WorkRequirements:
Position is considered sedentary and requiresextended periods of PC exposure.
