Position: Security Manager
Location : Women's College Hospital Downtown Toronto, ON
The Security Manager position is based in Toronto and reports directly to the Facility Manager. The role involves overseeing security operations at a prominent healthcare facility in the area. Duties and responsibilities include but are not limited to:
• Supervise and coordinate the activities of the security team, including scheduling, training, and performance evaluations
• Monitor and manage all security operations, including access control, surveillance systems, and emergency response procedures.
• Conduct regular security assessments and audits to identify potential risks and implement corrective actions.
• Respond to and investigate security incidents, including alarms, disturbances, and safety breaches, and prepare detailed reports.
• Collaborate with other hospital departments, such as Human Resources, Risk Management, to support overall safety and security initiatives and address any interdepartmental security issues
• Act as the primary point of contact for liaising with union stewards, address and resolve any issues related to union matters, including grievance handling and contract interpretation
• Participate in union meetings and negotiations as required, ensuring compliance with collective bargaining agreements
• Oversee and conduct annual audits to ensure compliance with organizational and regulatory standards, manage and maintain the security and distribution of keys, ensuring proper documentation and control measures are in place
• Develop and implement security policies, emergency response plans and procedures to enhance safety and compliance with hospital standards and regulations
• Provide leadership and guidance to security personnel, fostering a positive and professional work environment.
• Ensure that all security equipment and systems are properly maintained and functioning effectively.
• Coordinate with local municipal and other law enforcement agencies as required.
• Maintain accurate records of security incidents, staff activities, document controls/record keeping and other relevant information on our Shared Database
• Regularly update and maintain post orders, ensuring they reflect current operational procedures and policies, ensure all relevant staff are informed of and trained on updated post orders to maintain consistency and effectiveness in operations
• Work with Emergency Preparedness team to develop and implement emergency response processes and conduct Code drills in the hospital.
• Manage our physical security vendor and security integration specialist.
• Maintain any security initiatives that are being implemented to our security program.
• Review monthly budgets and maintain a multi-million-dollar budget.
• Responsible for maintaining the annual preventative maintenance program at one of our work centres and scheduling vendors as required.
• Rotating on-call work will be required in this role for any after-hours emergencies.
• Assist in vendor relationship management and arrange for service in the case of major repairs.
• Define and identify KPI & rework metrics that are not captured within existing ERP system.
• Conduct monthly workplace inspections to verify quality, safety and compliance of the standards and regulations.
• Other duties as required.
COMPETENCY REQUIREMENTS
• Communicates Effectively
• Customer Focus
• Holds Self and Others Accountable
• Teamwork and Collaboration
• Values and Respects Others
EDUCATION REQUIREMENTS
• High School Diploma or equivalent
• Degree or Diploma in Criminal Justice, Security Management, or related would be considered an asset.
• Valid Security Officer License and/or certifications as required by local regulations
WORK EXPERIENCE REQUIREMENTS
• 3 years' experience in a security management or supervisory role, preferably within a healthcare or institutional setting
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
Proficient knowledge and understanding of:
• Strong knowledge of security operations, emergency response procedures, and safety regulations
• Excellent leadership, communication, and interpersonal skills
• Ability to handle sensitive, high-pressure situations with professionalism
• Proficiency in using security systems, including surveillance cameras and access control systems
• Organization and time management
• Meet all deadlines.
• Ability to multi-task
Proficient user of:
• Strong Excel and JD Edwards or an Oracle-based ERP system are considered an asset (Additional training will be provided as required).
• Microsoft 365 (Word, Excel, PowerPoint)
The expected salary range for this role is between $85,000 - $90,000 per year. The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald's total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.
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