Security Manager

Overview

The Security Manager oversees the daily operations of the hospital security program to maintain a safe and secure environment for patients, visitors, staff and hospital property. This position supervises Access Control Personnel (ACP) and Agency Security Officers, coordinates daily security operations and implements security policies and procedures, workplace violence (WPV) prevention initiatives and emergency response protocols. The Security Manager develops and delivers security training for hospital staff and contract security personnel, leads security-related investigations, recommends corrective actions and collaborates with hospital leadership and law enforcement to resolve security concerns. This role also supports emergency preparedness, participates in Hospital Incident Command System (HICS) activations, and promotes continuous improvement through risk reduction, regulatory compliance and best security practices.

Responsibilities

Plan, direct, supervise & evaluate the work of access control personnel (ACP) and agency security officers (ASO) to ensure effective security operations, regulatory compliance & exceptional customer service. Provide coaching, performance feedback and corrective action as needed while promoting accountability and professional standards.

 

Develop, implement and maintain hospital access control, visitor management and weapons screening programs in compliance with applicable regulatory and accreditation requirements. Serve as the security lead during incidents, coordinating response efforts with hospital leadership and law enforcement when appropriate.

 

Schedule, assign and coordinate staffing to ensure appropriate security coverage and operational readiness throughout the facility while fostering a collaborative, service-oriented culture focused on safety, professionalism and continuous improvement.

 

Design and deliver security training for ACPs, ASOs and hospital staff on site-specific security procedures, WPV prevention, de-escalation techniques, emergency code responses, incident reporting and customer service expectations.

 

Develop, implement and maintain the annual Security and WPV Prevention Training Program to meet organizational, regulatory and accreditation requirements. Conduct classroom instruction, hands-on defensive tactics, personal safety, Code Grey response and de-escalation training. Evaluate program effectiveness through drills, exercises, after-action reviews and participating feedback.

 

Provide operational leadership during security incidents and emergencies. Serve as a member of hospital incident command (HICS) during activations and coordinate security operations with hospital leadership, emergency responders and law enforcement.

 

Lead multi-disciplanary reviews of security-related policies and procedures, including facility/Emergency Department lockdowns, patient elopement prevention and response, Code Grey, Code Pink/Purple, active shooter response, weapons screening response and other emergency security protocols. Conduct drills and after-action reviews to identify opportunities for improvement.

 

Investigate all security-related incidents, including workplace violence events, threats, assaults, thefts or other safety concerns. Analyze trends, identify contributing factors, recommend corrective actions and present findings to the Safety Committee and WPV Prevention Committee. Partner with leadership and law enforcement as needed to implement corrective actions, monitor outcomes and strengthen the hospitals safety and security programs.

 

Research and evaluate environmental security controls to enhance the safety and security of patients, visitors, staff and hospital assets. Collaborate with stakeholders to deploy approved environmental security measures with best practice protocols.

Qualifications

Education: Bachelor's degree in an appropriate discipline; OR, an equivalent combination of education, training and experience to provide the required knowledge, skills, and abilities to perform the duties of the position.

 

Experience: Minimum of five (5) years of progressively responsible experience in security, law enforcement, military, healthcare security, or a related public safety field as well as a minimum of two (2) years of supervisory or management experience leading security personnel. Experience in a healthcare environment, behavioral health setting, or other high-risk public environment preferred.

 

Licenses & Certifications: Valid California driver's license with no restrictions required. Crisis Prevention Institute (CPI), Management of Aggressive Behavior (MOAB), or equivalent de-escalation instructor certification preferred or required within one (1) year of hire. FEMA Incident Command System(ICS) 100, 200, 700 and 800 certifications required within one (1) year of hire. Instructor certification in defensive tactics, WPV prevention or related security training preferred.

 

Required Skills & Knowledge: Demonstrated leadership, supervisory and team development skills. Ability to remain calm, exercise strong judgement and make timely decisions during emergencies and high stress situations. Excellent written and verbal communication skills with the ability to build collaborative relationships across all organizational levels. Strong organizational and analytical skills with the ability to manage multiple priorities in a fast-paced healthcare environment. Knowledge of healthcare security operations, access control, visitor management, weapons screening and emergency preparedness. Knowledge of WPV prevention programs, threat assessment, behavioral emergency response, trauma-informed security practices and de-escalation techniques. Working knowledge of applicable hospital regulatory and hospital accreditation requirements, CMS, OSHA, EMTALA and state regulations governing healthcare security. Proficiency with security technologies, incident reporting systems and Microsoft Office applications.

CompensationActual compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Eligible roles also qualify for a comprehensive benefits package. Minimum:USD $113,086.00 Maximum:USD $155,494.00