Expertise in project management and coordination for complex, multi-stakeholder programs.
Strong conflict resolution skills with a focus on maintaining project delivery.
Customer-centric mindset with a proven ability to build relationships with senior stakeholders.
Experience in mentoring project managers and promoting best practices.
Hands-on experience with AI tools, including quality-checking outputs and engineering prompts.
PMP and Activate certifications preferred, but not mandatory.
Responsibilities
Lead complex customer programs from scoping to execution and handover.
Define project scope, schedules, and milestones, ensuring team accountability.
Drive implementation across multiple workstreams while managing risks and dependencies.
Utilize time-boxed engagement to maintain project momentum.
Guide project managers through challenges and enhance team performance.
Maintain thorough documentation and reporting for stakeholder alignment.
Build and sustain trusted partnerships with customers and internal teams.
Benefits
Part of a global delivery community focused on trust and accountability.
Opportunities for professional growth within a customer success-oriented culture.
Engagement with diverse teams and stakeholders across various projects.
Full Job Description
Job Description
What you'll bring
This role is for an expert-level leader in complex program delivery and customer engagement. You bring strong communication skills, a collaborative approach, and the creative thinking and learning agility to adapt as the role evolves.
Proven expertise in project management, scope management, and project coordination across complex, multi-stakeholder programs.
Skilled at managing escalations and resolving conflict while keeping delivery on track.
A customer-first approach - you build trusted relationships with senior stakeholders and drive long-term satisfaction.
Experience mentoring project managers and influencing delivery best practices across teams.
A hands-on approach to AI - you use agentic AI tools in your daily workflow, quality-check AI-generated outputs, engineer effective prompts, and actively champion AI adoption across your engagements.
Degree not required for this role.
PMP and Activate certifications
What you'll build
You will lead complex customer programs end-to-end, from initial scoping through to full plan execution and handover.
Define project scope, schedules, and milestones - and hold teams accountable to them.
Drive project implementation across multiple workstreams, managing risks, dependencies, and deliverables.
Apply time-boxed engagement orchestration to structure delivery phases and maintain momentum.
Manage team performance and guide project managers through challenges.
Maintain rigorous document management and reporting to keep all stakeholders aligned.
Build and sustain trusted partnerships with key customer and internal stakeholders.
Where you belong
At SAP, you will be part of a global customer-facing delivery community that values trust, accountability, and long-term partnership. You will work closely with customers, partners, and internal teams - and grow within a culture that prioritizes customer success and continuous improvement across complex delivery engagements.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
