Full Job Description
Responsibilities • Ensure meeting Service Level Agreements (SLA) agreed with the customers • Handle escalations • Strong Client Facing Skills • Transition Management and stake holder management. • Perform SPOC role for the Offshore / Onsite team as applicable • Provide technical support and leadership in a complex mission critical SAP environment • Interface with the customer for issue resolution and providing status updates, building customer confidence in team • Ensure all the supported components are maintained & optimized periodically. • Manage & consult on the design of hardware and software within the environment • Provide High Available solution designs • Performance Management • Project Consulting , Landscape Designing etc • Provide systems and technical guidance to the team. • Coordinate with other domains / Function teams and establish Implementation plan for changes / Basis Project for timely delivery of the same. • People management (induction, development & retention) • Overall operations, process and quality management Please Note: This description does not cover or contain a comprehensive listing of activities, duties or responsibilities
