Industry/Sector
Not Applicable
Specialism
SAP
Management Level
Senior Associate
Job Description & Summary
The Opportunity
As a SAP Order to Cash Consultant, Senior Associate you will support client needs within our Advisory practice, focusing on SAP Customer Relationship Management solutions that help improve customer engagement, sales effectiveness, and operational flow. As a Senior Associate you will analyze complex situations, manage assigned workstreams, build meaningful client connections, and mentor junior team members while developing your technical skills and business context. In this role at PwC, you will contribute to the design, configuration, training, and support of SAP CRM solutions, helping clients move their customer and sales processes forward with clarity and consistency.
Responsibilities
- Analyzing SAP customer relationship processes and translating client needs into configurable solution requirements
- Implementing and supporting SAP Customer Experience and CRM solutions across sales, service, and customer engagement workflows
- Managing assigned workstreams for order to cash activities, including process design, testing, data validation, and issue resolution
- Interpreting complex business requirements and recommending process improvements that align with client operating goals
- Collaborating with client stakeholders to gather input, clarify priorities, and support solution adoption
- Developing functional documentation, test scenarios, and implementation deliverables for SAP CX initiatives
- Reviewing deliverables from junior team members and providing guidance on task execution and technical detail
- Supporting deployment activities, troubleshooting configuration issues, and tracking action items through project milestones
- Interpreting data and system outputs to identify process gaps, risks, and opportunities for improved customer management
- Maintaining awareness of SAP methodology, system integration considerations, and professional standards throughout project delivery
What You Must Have
- At least a Bachelor's degree
- At least 3 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in Business Administration/Management or Computer Science/Information Systems
- Demonstrating SAP Customer Experience configuration experience across order to cash processes
- Building client relationships while navigating ambiguous implementation challenges
- Interpreting data to shape insights and recommendations for sales technology initiatives
- Using critical thinking to break down complex business process concepts
- Developing mentoring skills while supporting junior team members and workstreams
Travel Requirements
Up to 80%
Job Posting End Date
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
