SAP Functional Analyst · Order to Cash

SAP Functional Analyst • Order to Cash

555 Steeprock Drive, North York, Ontario. Full time, on site.

ABOUT THE PROGRAMME

We are consolidating several businesses onto one SAP S/4HANA platform. Three entities are live. Further entities go live in 2027 and 2028.

Alongside SAP we are delivering analytics on SAP Business Data Cloud, demand and supply planning, manufacturing execution, ecommerce, and spend automation. The SAP platform is the spine that all of it connects to.

This is not a maintenance role. This is a live program with published readiness gates and a business that is changing how it works at the same time. We are building an internal organization that owns the system rather than renting one.

ROLE DESCRIPTION

SAP Functional Analyst • Order to Cash

REPORTS TO

Manager, SAP Solutions

TYPE

Permanent

BASED

Toronto, on site

PARTNERS WITH

The Sales and Commercial business process owner

WHY THIS ROLE EXISTS

Order to cash is the stream a customer notices the same day it goes wrong. Pricing conditions, customer master and the electronic document set with trading partners are the three places that happens. We sell through retail, wholesale and ecommerce channels, and the order flow has to hold up across all of them. This role exists to own that end to end, in the design and in the detail, so the business can take an order, promise it, ship it and bill it without improvising.

WHAT YOU OWN

• SD configuration: order management, pricing and condition technique, credit, rebates and deductions, deliveries, billing
• Pricing and condition record design through to business sign-off
• Customer master, and the order to cash reconciliation across the three mock loads
• The EDI document set with customers, including trading partner onboarding, output determination and error handling
• Availability check and the order promise
• Intercompany sales across the entities
• The order to cash side of the ecommerce integration
• Documentation of process, configuration and requirements, kept current rather than written once
• Acting as the order to cash subject matter expert for SAP across the business

YOUR FIRST SIX MONTHS

• Take pricing and condition design to business sign-off
• Own customer master and the order to cash data reconciliation
• Prove the EDI document set partner by partner, with error handling tested rather than assumed
• Run the order to cash test pass, then with the business process owner, then with the people who take and ship the orders
• Support the ecommerce order flow into SAP

TRAINING AND HANDOVER

• Run training for customer service, sales support and the shipping teams, delivered by you rather than by a vendor
• Write and maintain the user guides, training material and system documentation
• Leave the business able to run order to cash without you standing behind them

WHAT YOU NEED TO HAVE DONE BEFORE

• At least five years in an SAP order to cash functional or business analyst role
• SAP SD or order to cash configuration across at least two full lifecycles
• Pricing and condition technique, rebates, credit management, deductions
• EDI: mapping, trading partner onboarding, output determination, IDoc troubleshooting and error handling, and working through a network provider such as OpenText
• Billing and the interfaces into finance
• Availability check and order promising
• Consumer goods, food or distribution, where chargebacks and deductions are a fact of life
• Able to take a business requirement and turn it into a specification someone can build from
• A degree in business, commerce, supply chain or information technology. SD certification is useful, not required

HELPFUL, NOT ESSENTIAL

• Retail customer compliance: routing guides, ASN accuracy, on time in full penalties
• The interaction between deliveries, shipping and extended warehouse management
• Ecommerce and marketplace order flows
• Trade promotion and deduction management
• Intercompany and multi-entity sales

HOW YOU WORK

• You can sit with a customer service rep or a shipper, take a problem described in their language, and come back with something that works and an explanation they understand
• You explain a design decision and its trade-off without reaching for jargon
• You are comfortable holding several priorities at once and saying which one moved
• You work with the business as a partner rather than a ticket queue

AFTER GO-LIVE

Order to cash functional analyst in the Centre of Excellence.

WHY CONSIDER THIS OPPORTUNITY

• Competitive compensation, designed to reward performance and expertise
• Comprehensive health and dental benefits
• A talented, supportive team and a business that makes things you can hold
• Plenty of snacks, and access to our signature products
• Real career growth: this seat becomes the order to cash functional analyst in our Centre of Excellence
• An award winning organization, recognised as one of Canada's Safest Manufacturers and a Best Managed Companies Platinum Member

COMPENSATION AND BENEFITS

This position is classified within our Professional Career Framework.

The following position is a Level P2, with a pay range of $90,000 to $110,000 CAD annually, commensurate with experience and qualifications.

The P2 level reflects an experienced SAP functional professional responsible for leading the Order to Cash functional stream across the organization's SAP S/4HANA environment. This role provides hands-on functional expertise across SAP Sales and Distribution, including order management, pricing and condition technique, credit, rebates and deductions, deliveries, billing, customer master data, EDI, availability checking, order promising, intercompany sales, and ecommerce integration.

The role works closely with the Sales and Commercial business process owner and serves as the Order to Cash subject matter expert for SAP across the business. The position is responsible for translating business requirements into effective SAP solutions, supporting design and configuration, leading functional testing, resolving defects, maintaining documentation, and ensuring the business is prepared to operate the process successfully through go-live and beyond.

Following go-live, the role will transition into the SAP Centre of Excellence as an Order to Cash Functional Analyst, providing ongoing functional support, continuous improvement, enhancement delivery, and business partnership as additional entities are brought onto the SAP platform.

Progression within the Professional Career Framework is based on sustained functional performance, demonstrated business impact, technical and business expertise, continuous improvement, knowledge sharing, and contributions to organizational growth and capability.

In addition to competitive base compensation and participation in management incentive programs, where applicable, we offer a comprehensive total rewards package including extended health, dental and vision coverage, paid time off, and ongoing professional development opportunities.

Compensation details will be discussed with qualified candidates during the recruitment process.

If this role fits your experience, apply directly to this posting with your resume and cover letter. Applications are reviewed on a rolling basis.

Join a company shaping the future of snacking.

We thank all applicants for their interest. Only those selected for an interview will be contacted.