As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
The Impact the Manager, Sanctuary Program can make:To oversee and manage all aspects of direct service in the Sanctuary Program Department. Ensuring the safety of all youth and staff in the programs; and upholding and ensuring adherence to the Mission, Values, philosophy, and policies of Covenant House. Together with the Director, Complex Care, supports strategic planning, and explores program growth opportunities
How you will contribute:- Responsible for direct implementation and adherence to CHV philosophy, policies and procedures
- Assist in the development of the annual service and strategic planning
- Participate in the development of the annual Sanctuary Program operating budget and operational plans
- Manages and oversees the administrative and daily operations of Sanctuary
- Participate in the screening, hiring, and training of staff, volunteers, and student placements
- Schedule staff, practicum students, and volunteers
- Oversee Assistant Manager and meet regularly with staff for formal supervision, reflective practice, annual performance appraisals and provide ongoing informal supervision and staff development opportunities
- Oversee the collection, reporting and evaluation of client statistical information - ensure data is accurate and complete
- Attend intra-agency and program related meetings as required
- Liaison with department Managers and staff from development and communications, finance, payroll, administration, operations, food services and volunteer services
- Responsible for the monitoring of staff morale, including identification of trends, and promoting staff and workplace health
- Support and maintain positive and effective working relationship with Case Management Services
- Work with managers of other program departments to support the continuum of care for youth within CHV
- Maintain a relationship with other related service providers
- Support program services to maintain fidelity to core theoretical concepts and practices, including the creation and review of policies and procedures and consultation support to all program areas.
- Is a subject matter expert in key priority areas such as Trauma Informed Practice, and Harm Reduction, providing both internal and external training and supervision.
- Represents CHV at community tables and regional committees as assigned, engaging in advocacy and awareness in alignment with our key priority areas
- Manages and maintains community partnerships as directed
- Other duties as assigned
Who are we looking for?Education and Experience:- Degree in Social Work, Nursing, or a related discipline.
- Registered Social Worker, Nursing or other Graduate degree an asset
- Minimum 3 years of leadership experience in a low barrier, harm reduction setting providing services to homeless and/or at-risk individuals with complex care needs.
Competencies:- Knowledge of Trauma Informed Care and Harm Reduction Principles, and the needs of this specialized population of youth
- Knowledge of adolescent development and issues related to youth homelessness.
- Knowledge of Resiliency Theory & Stages of Change models of practice
- Demonstrated facilitation skills
- Demonstrated ability to design and develop policies and procedures, program manuals, and practice guides
- Experience working collaboratively in an interdisciplinary setting, and with community stakeholders, effectively building constructive, friendly, professional relationships and networks of key contacts with people and colleagues, maintaining partnerships that can provide information, assistance and support; networking and building working relationships to respond to current and future needs
- Proven ability in the design and execution of initiatives, strategies and policies, and ability to set priorities for concurrent projects
- Highly developed written and oral communication skills, including report writing and presentation design and facilitation
- Ability to coordinate major interdisciplinary projects involving complex and politically sensitive issues
- Effective leadership capabilities and interpersonal skills with proven experience consulting, engaging and coordinating with various stakeholder groups working cooperatively and effectively with others to reach a common goal, places a high value on teamwork and sets values and objectives that encourages the team's cohesiveness
- Excellent decision making, problem solving, and analytical skills
- Ability to work independently and exercise a considerable degree of independent judgment and discretion. Demonstrated initiative, critical thinking, and self-directed working style
- Experience with Reflective Practice Supervision an asset
Additional Position Information:The successful candidate can expect a starting salary of between $79,534 and $99,427 , depending on factors such as internally equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $119,301.
