Job DescriptionRun A Tighter Operation. Deliver Better Results.Fox Rent A Car is seeking a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person anticipates challenges, leads with confidence, and makes smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure, lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.
Your Primary Focus Is To:Operational Leadership- Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service
- Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles
- Forecast staffing and fleet needs using historical data and market trends
- Monitor workflows and eliminate operational bottlenecks
- Anticipate unexpected demand and implement plans to maintain smooth performance
- Identify and resolve slowdowns across departments
Team Leadership & Development- Lead, coach, and develop a sales-driven team to meet revenue and performance goals
- Monitor productivity and follow up consistently on team performance
- Participate in recruiting, interviewing, and hiring team members
- Develop and enhance cross-training programs to strengthen team flexibility
- Foster a culture of accountability, collaboration, and continuous improvement
Performance & Reporting- Monitor KPIs and adjust operational strategies to drive results
- Generate and present detailed performance reports using advanced Excel
- Make real-time decisions that balance customer satisfaction with company profitability
Process Improvement- Use operational data to improve workflows and staffing strategies
- Simplify processes to increase efficiency and reduce delays
- Encourage team members to contribute ideas that improve overall performance
Education and Experience:- High school diploma or GED required, college degree preferred
- Experience with real-time monitoring tools and operational systems
- Proven ability to lead and coach a performance-driven sales team
What You Bring:- Strong analytical, problem-solving, and organizational skills
- Advanced proficiency in Microsoft Excel for data analysis and reporting
- Strong communication and leadership skills
We Offer:- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company-paid AD&D Insurance
- Flexible spending account
- Parental leave
- Employee assistance program
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