What you'll do: Business Technoogy Associate Consultant in the Digital Products & Solutions Practice Area will...

Digital Products & Solutionsteam helps organizations in their digital transformation journey by transforming last-mile experiences. We are uniquely positioned to bring together deep domain, analytics, technology/platform, and consulting expertise, with a strong focus on innovation and design to transform last-mile experiences. The Salesforce service line focuses on transforming customer experiences by redefining B2B and B2C customer engagement journeys and reengineering business processes within organizations. We collaborate with CSTs and practice areas to develop innovative domain solutions by infusing analytics and AI. We continue to be a preferred Salesforce implementation and innovation partner for our clients and have significantly scaled our expertise across various Salesforce Clouds, including Health Cloud, Marketing Cloud, Sales Cloud, Service Cloud, CDB, and Data Cloud.

What You'll Do:

• Lead and support CRM transformation projects in the Pharma, Healthcare, and Life Sciences industries
• Oversee and contribute to the full project lifecycle: from strategy formulation, requirements gathering, design creation, to implementation.
• Collaborate with client teams to gather requirements, design solutions, and ensure alignment with business objectives.
• Collaborate with technical teams to ensure smooth delivery of projects on time and within scope.
• Provide expert guidance on Salesforce Health Cloud, Marketing Cloud, and other CRM tools for healthcare clients.
• Communicate complex technical solutions to non-technical stakeholders in a clear and effective manner.
• Contribute to solution architecture, design, and customization, while working closely with development teams
• Manage timelines, budgets, and project deliverables to ensure successful outcomes.

What You'll Bring:

• Bachelor's or Master's degree with a specialization in Computer Science, MIS, IT, or another computer-related discipline.
• Required: 3+ years of relevant consulting experience, including hands-on Salesforce consulting and implementation experience.
• Strong understanding of Salesforce Health Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and the broader CRM ecosystem, with certifications in one or more of the following: Salesforce Administrator, Service Cloud, or Sales Cloud.
• Experience with the design, implementation, and customization of CRM systems within the life sciences/healthcare domain.
• Salesforce certifications in Health Cloud, Marketing Cloud, Sales Cloud, Service Cloud, and/or Salesforce Administrator are preferred.
• Deep understanding of the functional aspects of CRM and Salesforce implementations, with the ability to manage both technical and functional requirements and deliverables.
• Previous experience with Salesforce Marketing Cloud projects is highly desirable.
• Experience in working with healthcare companies (Pharma, Life Sciences, Med Tech, etc.) and knowledge of industry-specific challenges is preferred.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.