Salesforce Service Cloud Architect

We are seeking a Salesforce Service Cloud Architect to join our DCX team and own the detailed solution design for the Service track, combining customer service workflows, unified service data and role-based analytics. Your Role - Design Service Cloud capabilities and integrations that support tracking, billing and customer interaction context. - Develop solution designs for prioritized digital engagement, community, chat and voice capabilities, including routing and agent workflows. - Support the NICE-to-Salesforce Voice roadmap, including technical dependencies, pilot criteria and transition planning. - Collaborate with the Data Cloud Architect and Tableau team on data activation, service analytics and governed access. - Define technical controls for approved assisted-service capabilities, including agent guardrails, security, observability and cutover readiness. - Guide implementation teams and review designs against shared enterprise architecture standards. - Expected deliverables: Service solution designs, channel and integration specifications, data activation designs, technical migration plans, and release-readiness assessments. Your Skills and Experience - Salesforce Service Cloud architecture experience, including enterprise customer service or contact center implementations. - Experience with digital channels, telephony integration and service data models. - Working knowledge of Data Cloud and Tableau integration. - Strong security, integration, nonfunctional design and production-readiness skills. - Relevant Salesforce architecture or service consulting credentials preferred. The base compensation range for this role in the posted location is: $101,140- $182,624. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility