Salesforce Administrator

Chamberlain Group

• $76K — $144K *
Oak Brook, IL 60523In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, or related fields
  • Salesforce.com Administrator Certification (ADM201)
  • 3+ years of experience in a Salesforce Administrator role
  • 3+ years of experience as a Sales and Service Cloud Administrator
  • 3+ years Agile project management experience, preferably with Jira

Responsibilities

  • Attend daily standups and provide feedback on Jira tickets
  • Document functional requirements and propose working solutions using Salesforce
  • Administer Salesforce org including user permissions and security
  • Manage release cycles and CI/CD pipeline for deployment of changes
  • Support GTM teams with training and issue resolution
  • Act as scrum master, facilitating team ceremonies and removing blockers
  • Identify process improvement opportunities based on best practices

Benefits

  • Comprehensive benefits package
  • 401k contribution
  • Short-term incentive plan eligibility
Full Job Description

This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to:

  • Attend and collaborate on daily standups and provide feedback and interaction on prioritized Jira tickets

  • Document functional requirements and provide estimates for new enhancements; translate requirements into working solutions using a combination of Salesforce configuration and custom development, when needed

  • Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and security

  • Manage release cycles including sandbox refreshes, deployments, and change set hygiene, working within our CI/CD pipeline to ship changes safely and predictably

  • Support our GTM teams with training, enablement, and clear answers when things break

  • Serve as scrum master, facilitating ceremonies, unblocking the team, and keeping work moving sprint over sprint.

  • Act as a subject matter expert, developing solutions for evolving business needs

  • Identify and implement additional improvement opportunities based on best practices

  • Responsible for engagement with stakeholders to analyze requirements, propose solutions that leverage CRM functionality

  • Oversee daily administration and optimization of Salesforce across Sales Cloud, Service Cloud, and Account Engagement.

  • Design and optimize workflows, automation, validation rules, and SOPs

  • Build dashboards and reports for leadership insights and engagement analysis.

  • Document and creates testing scenarios on all enhancements and maintenance tickets

  • Monitor new Salesforce.com features, involved with validation, testing and implementation of new functionality and communication of same to user base; provide recommendation for process improvements to the business based on new functionality available

  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

  • ProtectChamberlain Group9sreputation by keeping information confidential.

  • Maintain professional and technical knowledge by attending educational workshops,readingprofessional publications, establishing personal networks, and participating in professional societies.

  • Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

  • Bachelor's Degree in a Computer Science, Information Systems or related field or similar experience

  • Salesforce.com Administrator Certifications: ADM201

Experience:

  • 3+ years experience working with Salesforce.com in an Administrator role

  • 3+ years experience as a Sales and Service Cloud Administrator

  • 3+ years Agile project management experience preferably in Jira

Preferred Qualifications

Education/Certifications:

  • Additional Salesforce Certifications: Sales Cloud Consultant, Service Cloud Consultant, Advanced Adm certification, Salesforce Certified CRM Analytics and Einstein Discovery Consultant or platform app builder

Experience:

  • Experience in Pardot, Sales Cloud and Experience Cloud

  • Understanding of Computer Telephony integration with Service Cloud

  • General understanding of Marketing Automation technologies

  • Experience working with Agile methodologies

  • Previous Scrum Master experience a plus

  • General understanding of the capabilities of Manufacturing Cloud a plus

Knowledge, Skills, and Abilities:

  • Understanding of SAP structure, Orders, Quotes, Price Lists

  • Understanding of Pardot capabilities including, Segmentation, Communication to both business owners and technical specialist

#LI- Hybrid Oak Brook, IL

#LI-MM1

The pay range for this position is $76,600.00 - $144,700.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
* Ladders Estimates

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