5+ years of experience as a Business System Analyst
Strong knowledge of API policies
Proficient in Salesforce Administration
Experience in requirements gathering and business process analysis
Ability to translate business needs into technical solutions
Familiarity with Agile delivery methodologies
Strong communication and stakeholder management skills
Responsibilities
Collaborate with stakeholders to gather and prioritize business requirements
Utilize Salesforce Admin skills to configure user roles and permissions
Conduct workshops and process mapping sessions
Create business requirements documents and user stories
Work closely with cross-functional teams throughout project lifecycle
Support backlog grooming and sprint planning activities
Analyze and optimize business processes in Sales Cloud and Service Cloud
Benefits
Opportunity to work on innovative Salesforce solutions
Collaborative work environment with cross-functional teams
Engagement in diverse projects across business units
Professional development opportunities in Salesforce and API technologies
Flexible work arrangements to support work-life balance
Full Job Description
Need strong API polices experience no need to have ncino experience
Job Summary
Need strong candidate Business System Analyst with strong knowledge on API policies
We are seeking an experienced Onshore Salesforce Business Analyst with 5+ years of experience in requirements gathering, business process analysis, solution design, and stakeholder management.
The ideal candidate will act as a bridge between business and technology teams, translating business needs into Salesforce and nCino solutions while leveraging Salesforce Administration knowledge to support platform enhancements and adoption.
Key Responsibilities & Skill Requirements
Collaborate with business stakeholders to gather, analyze, document, and prioritize business requirements.
Utilize Salesforce Admin knowledge to configure and support users, roles, profiles, permission sets, validation rules, flows, reports, and dashboards.
Conduct workshops, process mapping sessions, gap analysis, and solution discussions.
Create business requirements documents (BRDs), user stories, process flows, acceptance criteria, and functional specifications.
Work closely with Product Owners, Developers, QA teams, and Administrators throughout the project lifecycle.
Support backlog grooming, sprint planning, UAT, release validation, and change management activities.
Analyze and optimize Sales Cloud, Service Cloud, and nCino business processes.
Support data analysis, data quality initiatives, reporting, and business metrics tracking.
Understand Salesforce integrations, APIs, security model, and Agile delivery methodologies.
Strong communication, stakeholder management, problem-solving, and analytical skills.
