Role description
Job Title : Salesforce B2B Digital Commerce Product Owner
Job Location : North Carolina, USA
Experience
8 - 12 Years
Role Overview
We are seeking an experienced B2B Digital Commerce Product Owner to lead the strategy roadmap and delivery of enterprise B2B commerce solutions The ideal candidate will work closely with business stakeholders customers sales teams and technology teams to create scalable customercentric digital commerce experiences that drive revenue growth enhance customer engagement and improve operational efficiency
The Product Owner will be responsible for translating business needs into actionable product requirements prioritizing the product backlog and ensuring successful delivery of digital commerce initiatives across the end-to-end customer journey
Key Responsibilities
Product Strategy Roadmap
Define and own the B2B Digital Commerce product vision strategy and roadmap
Align product initiatives with business objectives customer needs and organizational priorities
Identify opportunities to improve customer experience operational efficiency and digital revenue growth
Develop business cases and ROIdriven recommendations for commerce enhancements
Requirements Backlog Management
Gather analyze and document business requirements from key stakeholders
Translate requirements into epics features user stories and acceptance criteria
Prioritize and manage the product backlog based on business value and strategic goals
Ensure clear communication of product requirements to delivery teams
Digital Commerce Experience
Own the endtoend B2B customer journey including
o Product discovery
o Catalog management
o Contract pricing
o Customerspecific pricing
o Bulk ordering
o Quotetoorder processes
o Order tracking
o Selfservice portals
o Account management
o Reordering and subscription capabilities
Drive initiatives to enhance digital adoption and customer satisfaction
Agile Delivery
Serve as the primary liaison between business and technology teams
Participate in Agile ceremonies including sprint planning backlog grooming reviews and retrospectives
Validate delivered functionality against business requirements
Support UAT activities and release management processes
Stakeholder Management
Collaborate with crossfunctional teams including Sales Marketing Customer Service Operations Supply Chain and IT
Manage stakeholder expectations and provide regular status updates
Act as a trusted advisor for digital commerce transformation initiatives
Data Performance Management
Define and track product KPIs
Analyze customer behavior adoption trends and digital commerce performance metrics
Leverage analytics to make datadriven product decisions
Continuously identify improvement opportunities based on customer feedback and business outcomes
Required Skills Qualifications
Must Have
8 years of experience in Product Ownership Product Management or Business Analysis
3 years of experience in B2B Digital Commerce platforms such as
o Salesforce B2B Commerce
o Salesforce Commerce Cloud
o Adobe Commerce Magento
o SAP Commerce Hybris
o commercetools
o Shopify Plus B2B
Strong understanding of B2B commerce processes and customer journeys
Experience managing product backlogs and user story creation
Hands-on experience in AgileScrum methodologies
Strong stakeholder management and communication skills
Experience working with crossfunctional global teams
Preferred Skills
Knowledge of CRM platforms such as Salesforce Sales Cloud
Understanding of ERP integrations SAP Oracle Microsoft Dynamics etc
Experience with CPQ Configure Price Quote solutions
Familiarity with OMS Order Management Systems and PIM solutions
Experience with digital analytics tools such as Google Analytics Adobe Analytics or Power BI
Understanding of APIbased integrations and commerce ecosystem architecture
Preferred Domain Experience
Manufacturing
Industrial Products
Distribution Wholesale
Healthcare Life Sciences
Medical Devices
Technology Electronics
Consumer Goods
Supply Chain Logistics
Key Competencies
Product Vision Strategy
Digital Commerce Expertise
CustomerCentric Thinking
Business Analysis
Agile Product Management
Stakeholder Management
DataDriven Decision Making
Problem Solving
Leadership Influence
Roadmap Planning
Certifications Preferred
Certified Scrum Product Owner CSPO
SAFe Product OwnerProduct Manager POPM
Salesforce Commerce Cloud Certification
Salesforce Administrator Certification
PMIACP
Agile Certifications
Success Metrics
Digital revenue growth
Customer adoption and engagement
Conversion rate improvements
Customer satisfaction CSAT
Feature adoption rate
Order completion and selfservice utilization
Sprint and release predictability
Business value delivered against roadmap commitments
