We9re looking for a Salesforce Architect to own the strategy, design, and long-term scalability of Salesforce as the system of record and all data flowing into the system. You9ll be the technical backbone of our Revenue Operations organization, mapping processes and data across systems, driving AI-powered automation, and leading discovery and program management for Salesforce initiatives from concept through rollout. You9ll partner closely with our Salesforce Admin and Developer, and with stakeholders across Sales, Marketing, and Customer Success, to keep our CRM scalable, well-documented, and built for growth.
What You9ll Be Doing As our Salesforce Architect, your responsibilities will include:
- Owning end-to-end CRM strategy, design, and architecture across Salesforce, the Harri platform, Gainsight, CPQ, billing, and other systems in Harri9s tech stack.
- Mapping business processes and data flows across Salesforce, integrations, and adjacent systems to keep our data model coherent, scalable, and well-documented and to understand which system is the source of truth for specific data points.
- Leading AI strategy within the Salesforce ecosystem, identifying and building automation that reduces manual work across business users, Finance, and Revenue Operations.
- Driving business analysis and program management for Salesforce-related initiatives, including scoping new requests, running discovery, and managing multi-phase implementation roadmaps.
- Designing and maintaining Harri9s core account hierarchy and matrix (Brand 12 Operator 12 Location and multi-brand companies), including custom objects and junction structures to support accurate reporting throughout the customer journey for corporate and franchise businesses at all levels.
- Establishing and maintaining Salesforce9s security model (e.g., profiles, permission sets, sharing rules, and field-level security) along with data backup and recovery practices, to keep data access appropriate, protected, and audit-ready as the org scales.
- Partnering with the Salesforce Admin and Developer to translate architectural designs into configured, tested, documented solutions, including hands-on support for day-to-day CRM administration and tool configuration as needed, and providing technical mentorship and code/config review to raise the bar on best practices across the team.
- Monitoring platform health and proactively addressing scalability constraints (e.g., governor limits, data volume, automation conflicts).
More About You: What Can You Bring? We9re looking for someone who9s technically fluent in Salesforce architecture with a track record of turning complex business requirements into scalable, well-governed technical solutions. You9ll bring:
- 8-10+ years of Salesforce architecture experience; a Certified Technical Architect (CTA), Application Architect, or System Architect credential is a strong plus, as is equivalent hands-on depth.
- Additional Salesforce certifications are a plus, such as Data Architecture and Management Designer, Sharing and Visibility Designer, or Integration Architecture Designer.
- Proven experience designing complex account/data hierarchies and object models for B2B SaaS organizations, including revenue share and usage business models.
- Hands-on experience with Salesforce automation and AI tooling (e.g., Flow, Apex, Agentforce, or similar) with a track record of shipping automation that measurably reduces manual effort.
- Experience integrating Salesforce with HubSpot, DealHub, Gainsight, Looker, BigQuery, Ordway, and similar software.
- Experience leading data migration and ETL efforts (e.g., de-duplication, data cleansing, large-scale imports) as part of platform implementations or system consolidations.
- Strong business analysis and project management skills: comfortable scoping ambiguous requests, running discovery, and managing multi-phase roadmaps to completion.
- Excellent written and verbal communication skills, with the ability to translate technical architecture into documentation that both technical and non-technical stakeholders can use.
- Comfort operating as a hands-on individual contributor while partnering closely with Salesforce Admins and Developers.
When and Where You9ll Be Doing It- This is a full-time position based out of our New York office.
- You9ll partner closely with Harri9s Revenue Operations leadership and cross-functional stakeholders across Sales, Marketing, and Customer Success.
- The salary range for this position is $150,000 - $185,000 (USD).
What Will You Get in Return? Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You9ll get:
- Competitive salary within the stated range.
- The opportunity to own and shape core CRM architecture for a high-growth, innovative company.
- Experience working in a fast-paced, global environment.
- A collaborative and supportive team environment.
Please note this job description is not designed to cover or contain a complete listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time.
