Description Make an Impact on the Future of Healthcare In this role, you will serve as a trusted technical expert responsible for designing, optimizing, supporting, and enhancing Salesforce solutions that power critical patient, provider, and operational experiences across UCLA Health.
This is an exciting opportunity for a Salesforce professional who enjoys solving complex business challenges, partnering with stakeholders, and leveraging technology to transform healthcare delivery.
What You'll Do As a Salesforce CRM Application Analyst, you will support and enhance enterprise Salesforce platforms while collaborating with clinical, operational, and technical teams.
Salesforce Application Support & Optimization - Troubleshoot and resolve complex application issues while meeting established service level agreements (SLAs).
- Provide production support and maintenance for Salesforce solutions across multiple business domains.
- Analyze system issues, identify root causes, and implement sustainable solutions.
- Serve as a subject matter expert for Salesforce applications and supported workflows.
- Ensure application stability, reliability, and performance.
Solution Design & Implementation - Gather and analyze business requirements to develop scalable Salesforce solutions.
- Design and configure Salesforce capabilities using declarative tools, including:
- Flows
- Reports & Dashboards
- Security & Access Controls
- Experience Cloud Components
- Health Cloud Features
- Data Cloud Integrations
- Evaluate new Salesforce releases and recommend innovative enhancements.
- Participate in testing, deployment, change management, and documentation activities.
Stakeholder Engagement & Consulting - Partner with business leaders, clinicians, and operational teams to improve workflows and user experiences.
- Translate complex technical concepts into clear business recommendations.
- Facilitate discussions, presentations, and solution reviews with stakeholders.
- Build strong relationships as a trusted advisor and technology partner.
Continuous Improvement - Recommend process improvements and system optimizations.
- Contribute to application governance and strategic planning efforts.
- Develop and maintain documentation, training materials, and operational procedures.
- Support organizational initiatives focused on quality, innovation, and digital transformation.
Technologies You'll Work With - Salesforce Health Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Salesforce Data Cloud
- Salesforce Sales Cloud
- Salesforce AppExchange Solutions
- HL7, FHIR, and healthcare interoperability standards
- ServiceNow
- Microsoft 365 Applications
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least twice a week or as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 - $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
