Description Make an Impact on the Future of Healthcare At UCLA Health, technology drives better patient outcomes. We are seeking an experienced
Salesforce CRM Application Analyst to join our growing Information Systems & Services team. In this role, you will serve as a trusted technical expert responsible for designing, optimizing, supporting, and enhancing Salesforce solutions that power critical patient, provider, and operational experiences across UCLA Health.
This is an exciting opportunity for a Salesforce professional who enjoys solving complex business challenges, partnering with stakeholders, and leveraging technology to transform healthcare delivery.
What You'll Do As a Salesforce CRM Application Analyst, you will support and enhance enterprise Salesforce platforms while collaborating with clinical, operational, and technical teams.
Salesforce Application Support & Optimization - Troubleshoot and resolve complex application issues while meeting established service level agreements (SLAs).
- Provide production support and maintenance for Salesforce solutions across multiple business domains.
- Analyze system issues, identify root causes, and implement sustainable solutions.
- Serve as a subject matter expert for Salesforce applications and supported workflows.
- Ensure application stability, reliability, and performance.
Solution Design & Implementation - Gather and analyze business requirements to develop scalable Salesforce solutions.
- Design and configure Salesforce capabilities using declarative tools, including:
- Flows
- Reports & Dashboards
- Security & Access Controls
- Experience Cloud Components
- Health Cloud Features
- Data Cloud Integrations
- Evaluate new Salesforce releases and recommend innovative enhancements.
- Participate in testing, deployment, change management, and documentation activities.
Stakeholder Engagement & Consulting - Partner with business leaders, clinicians, and operational teams to improve workflows and user experiences.
- Translate complex technical concepts into clear business recommendations.
- Facilitate discussions, presentations, and solution reviews with stakeholders.
- Build strong relationships as a trusted advisor and technology partner.
Continuous Improvement - Recommend process improvements and system optimizations.
- Contribute to application governance and strategic planning efforts.
- Develop and maintain documentation, training materials, and operational procedures.
- Support organizational initiatives focused on quality, innovation, and digital transformation.
Technologies You'll Work With - Salesforce Health Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Salesforce Data Cloud
- Salesforce Sales Cloud
- Salesforce AppExchange Solutions
- HL7, FHIR, and healthcare interoperability standards
- ServiceNow
- Microsoft 365 Applications
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least twice a week or as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $ 108,900 - $241,500 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
