General Information

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Work Location: Los Angeles, CA, USA

Onsite or Remote

Flexible Hybrid

Work Schedule

Monday-Friday, 8:00 am - 5:00 pm

Posted Date

09/03/2026

Salary Range: $108900 - 241500 Annually

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

32061

Primary Duties and Responsibilities

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As a Salesforce CRM Application Analyst, you will support and enhance enterprise Salesforce platforms while collaborating with clinical, operational, and technical teams.
Salesforce Application Support & Optimization

• Troubleshoot and resolve complex application issues while meeting established service level agreements (SLAs).
• Provide production support and maintenance for Salesforce solutions across multiple business domains.
• Analyze system issues, identify root causes, and implement sustainable solutions.
• Serve as a subject matter expert for Salesforce applications and supported workflows.
• Ensure application stability, reliability, and performance.

Solution Design & Implementation

• Gather and analyze business requirements to develop scalable Salesforce solutions.
• Design and configure Salesforce capabilities using declarative tools, including:
  • Flows
  • Reports & Dashboards
  • Security & Access Controls
  • Experience Cloud Components
  • Health Cloud Features
  • Data Cloud Integrations
• Evaluate new Salesforce releases and recommend innovative enhancements.
• Participate in testing, deployment, change management, and documentation activities.

Stakeholder Engagement & Consulting

• Partner with business leaders, clinicians, and operational teams to improve workflows and user experiences.
• Translate complex technical concepts into clear business recommendations.
• Facilitate discussions, presentations, and solution reviews with stakeholders.
• Build strong relationships as a trusted advisor and technology partner.

Continuous Improvement

• Recommend process improvements and system optimizations.
• Contribute to application governance and strategic planning efforts.
• Develop and maintain documentation, training materials, and operational procedures.
• Support organizational initiatives focused on quality, innovation, and digital transformation.

Technologies You'll Work With

• Salesforce Health Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Data Cloud
• Salesforce Sales Cloud
• Salesforce AppExchange Solutions
• HL7, FHIR, and healthcare interoperability standards
• ServiceNow
• Microsoft 365 Applications

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least twice a week or as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 - $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

Job Qualifications

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• Experience with one, or more, of the following applications: Salesforce Platform Applications: Health Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Experience Cloud, and/or Data Cloud
• Knowledge of HL7, FHIR and/or DICOM Standards
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to research, organize, analyze, and synthesize data to support effective decision-making.
• Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.
• Ability to manage multiple and competing tasks.
• Ability to work effectively as a team player and work with people of all backgrounds, at all levels.
• Effective leadership skills and strong customer service orientation.
• Superior organizational skills.
• Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.
• Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.
• Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
• Salesforce declarative configuration and set-up, flows, reports and dashboards and other declarative features of Salesforce AppExchange solutions.
• This role will be required to understand UML and other modeling frameworks (Object Models, Flow Charts).

Current/former UC employees are subject to a personnel file review.