Salesforce Administrator

Scope of Position

This hands-on, highly collaborative role within the Information Technology team is an exciting opportunity to join a growing Salesforce platform team that is expanding its impact across Watts Global. The role is primarily responsible for the day-to-day administration, support, configuration, and continuous improvement of Salesforce platforms and modules across Watts Global, with extended responsibilities in solution architecture, design, development, and support as needed. The position ensures Salesforce capabilities align with business needs, supports users across functions and regions, and helps design stable, scalable platform solutions that enable sales, service, and commercial operations.

This position reports to the Salesforce Platforms Owner and is open to remote candidates based in the United States who can work East Coast hours, with less than 10% travel as required.

Primary Job Duties and Responsibilities

• Serve as the lead Salesforce administrator for Watts Global platforms and modules
• Administer, configure, maintain, and continuously improve Salesforce environments
• Manage users, roles, profiles, permission sets, queues, groups, and security
• Design and maintain objects, fields, page layouts, record types, validation rules, flows, dashboards, and reports
• Support Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities across the company
• Partner with business stakeholders to gather requirements, recommend solutions, and deliver enhancements
• Actively participate in Salesforce architecture, solution design, and design review activities to ensure enhancements are scalable, supportable, and aligned with platform standards
• Perform hands-on development where appropriate, including declarative automation and development in partnership with internal and external teams
• Support release management, testing, deployments, and issue resolution
• Monitor platform health, data quality, adoption, and performance, and drive continuous improvement
• Develop and maintain documentation, training materials, and standard operating procedures
• Troubleshoot user issues, manage support requests, and coordinate with internal teams and external partners
• Ensure platform changes align with governance, compliance, security, and data management standards
• Stay current on Salesforce releases and best practices and recommend improvements that increase business value
• Contribute to team success and support additional projects and responsibilities
• Uphold Watts values of Integrity, Accountability, Continuous Improvement, and Transparency

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience
• 5+ years of Salesforce administration experience in a global or enterprise environment, including Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities
• Strong hands-on knowledge of Salesforce configuration, security, data management, automation, reporting, dashboards, user administration, flows, validation rules, and change or release processes
• Ability to gather requirements, translate them into scalable Salesforce solutions, and actively participate in architecture, solution design, development, and testing
• Working knowledge of Salesforce development concepts, including Apex, Lightning Web Components, APIs, integrations, or related platform capabilities
• Experience supporting complex global organizations across regions, business units, legal entities, brands, operating models, and geographically dispersed stakeholders
• Experience in manufacturing or complex commercial environments, including product structures, quoting needs, customer service requirements, and business integrations or organizational transitions
• Strong troubleshooting, analytical, communication, interpersonal, organizational, and problem-solving skills, with the ability to manage multiple priorities
• Understanding of platform governance, data quality, compliance, security, and system administration best practices
• Ability to comply with applicable laws, policies, regulations, employment eligibility, background check, and any required pre-employment testing requirements

Preferred Qualifications

• Salesforce Administrator certification or related Salesforce credentials
• Experience with Salesforce Revenue Cloud Advanced, CPQ, B2B sales, customer service, or other commercial platform capabilities
• Experience contributing to Salesforce technical design, architecture standards, solution review processes, integrations, or connected business systems
• Experience working with offshore or third-party support teams and creating user training, documentation, or support materials

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the North Andover, MA location for meetings, training, or as otherwise required by Company management.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The expected salary range for this position is $125,000 - $140,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

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Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/