Senior Salesforce Administrator/Platform Owner

Responsibilities:

Solution Design & Delivery
• Partner with sales, marketing, and operations to understand business goals and design processes that are simple, scalable, and aligned to outcomes
• Translate business needs into scalable, well-architected solutions where Salesforce is one component of a broader technology ecosystem
• Make thoughtful decisions on when to use Flow, Apex, Lightening Web Components, or when not to automate
• Lead delivery of initiatives from design through implementation

Operational Leadership
• Help manage and prioritize the Salesforce backlog across departments
• Partner with stakeholders to define scope, sequencing, and expected outcomes
• Support structured release management and change control processes

Team & Collaboration
• Foster a supportive, teach-and learn team dynamic where continuous feedback, mentoring, and skill expansion thrive
• Act as a key liaison between business stakeholders and technical resources
• Collaborate with external partners for specialized initiatives

Platform Health & Sustainability
• Facilitate solution design with business stakeholders so they feel ownership of the outcome, rather than receiving solutions handed down to them
• Develop and support power users within each line of business, equipping them to extend their own teams' use of the platform
• Be accountable for the overall design, performance, and maintainability of the Salesforce environment
• Establish and enforce best practices across data model, automation, user experience, and security
• Identify and lead efforts to reduce technical debt and simplify existing Customizations
• Drive prioritization alignment with stakeholders across the organization

Configuration & Development
• Build and maintain automation, user interfaces, reports, dashboards
• Develop or support Flows, Apex, and Lightning Web Components when needed
• Manage integrations with third-party systems and ensure data quality across the platform

AI-Augmented Development
• Leverage AI-assisted tools to accelerate development
• Critically review, test, and refine AI-generated solutions to ensure quality and maintainability
• Use AI to improve speed and consistency without increasing long-term complexity

Requirements

• 7-10 years of progressive business and technology experience, with substantial hands-on Salesforce administration in a complex, highly customized environment
• Demonstrated experience designing and improving cross-functional business processes - comfort operating at the intersection of business process design and Salesforce configuration is essential
• Strong understanding of Salesforce data model, Flow architecture, and platform capabilities
• Experience designing scalable solutions and influencing how problems are defined-not just executing requests
• Proven ability to simplify processes and avoid unnecessary automation
• Experience using or willingness to adopt AI-assisted development tools responsibly
• Comfort working across multiple business functions with competing priorities

Additional Skills:

• Proven track record of change management and cross-functional leadership
• Salesforce Administrator Certification (Advanced Admin or Platform App Builder a plus)
• Experience refactoring or stabilizing a highly customized Salesforce environment
• Familiarity with integrations, APIs, and data management best practices
• Exposure to Python, Azure, or Microsoft-based automation tools

For more information, visit: https://www.darlingconsulting.com/careers-at-dcg