Salesforce Administrator

Job Description:

Job Title:Salesforce Administrator

Reports To: Director of Data & IT

Salary Range: $85,000 - $95,000 annually

Location: Hybrid (80% remote and 20% onsite)

Benefits:

• 16 paid BACR Holidays, generous paid time off benefits

• Medical, dental, vision, mental health/wellness benefit, hospital indemnity, life insurance, flexible spending account (transit, medical, dependent), 403b program, pet insurance, WellHub

• Professional Development opportunities

Minimum Qualifications:

• 3 to 5 years of work experience as a Salesforce Administrator or similar role

• Advanced knowledge of Salesforce products and their functionalities

• Salesforce certified administrator

• Experience using various software as a service (SaaS) with a focus on integrations and improving the user experience and training

Preferred:

• Salesforce Service Cloud, Experience Cloud, and Nonprofit Cloud expertise, particularly with additional certifications

• Bachelor6s Degree in Computer Science or a related field

• Skill with FormAssembly

• Familiarity with SOQL queries, data transformations, and advanced reporting.

• Comfortable reading and interpreting Apex and Visualforce.

• Experience supporting or participating in a Salesforce migration or major implementation

• Non-profit experience

• Consulting experience, particularly with business process discovery and user story creation.

• Experience creating training materials and conducting 1-1 or group training

• Security-forward mindset and readiness to work with compliance-sensitive data (e.g., HIPAA/PHI)

Responsibilities:

• Salesforce Administration:

  • Customize and configure Salesforce to meet the organization's specific needs.

  • Manage user setup, profiles, roles, and permissions.

  • Create and maintain custom objects, fields, workflows, and validation rules.

  • Develop and implement automation using Flow.

  • Maintain data integrity and cleanliness by monitoring and resolving data quality issues, including de-duplication of records.

• SaaS & Identity Administration:

  • Collaborate with internal stakeholders to understand their needs and configure the applications accordingly.

  • Troubleshoot issues and provide technical support to users.

  • Stay updated on the latest features and enhancements in SaaS applications and recommend adopting them when beneficial.

• Training and Documentation:

  • Develop and deliver training materials and workshops for Salesforce and other SaaS applications.

  • Conduct training sessions for new users and provide ongoing support for existing users.

  • Create and maintain documentation on system configurations, processes, and user guidelines.

  • Collaborate with other departments to identify training needs and ensure effective adoption of Salesforce and SaaS applications.

• Collaboration and Support:

  • Collaborate with Salesforce partners to implement custom solutions and integrations.

  • Collaborate with BACR6s existing Salesforce Administrator and other IT teammates to design and deliver solutions.

  • Liaise with the user community to gather feedback, understand requirements, and address system issues.

  • Proactively identify opportunities for system improvements and efficiency enhancements.

  • Provide technical support and troubleshooting assistance to users.

The pay range for the position is what we reasonably expect to pay. Individual compensation is based on various factors, including experience/education, skill set, and geographic location.