Opportunities for growth through leadership programs and professional development.
Flexibility with remote work options, preferably hybrid.
Full Job Description
This position is available for remote work.
Position summary
Walter Surface Technologies is looking for an experienced Salesforce professional who can understand our business processes and turn them into practical improvements. You will work directly with Sales, Marketing, Customer Service and IT to configure Salesforce, improve automation and make code changes.
You will take changes from the initial business discussion through testing, deployment and follow-up. External partners will support larger projects and specialized needs. This role suits an administrator with development skills, or a developer who enjoys working closely with business users.
Key responsibilities
Understand the business goal behind requests, review the existing setup and recommend a practical solution.
Build and maintain Salesforce Flows, Apex classes and triggers, including automated tests.
Manage user access, permission sets and sharing, and help keep Salesforce data accurate.
Investigate issues with automation, data and integrations, working with IT or external partners when needed.
Test changes in a sandbox, coordinate user acceptance testing, deploy safely and verify the result with users.
Prioritize improvements with the business, document key changes and help users adopt them.
Review work delivered by external partners and maintain the knowledge needed to support it internally.
Qualifications
Four or more years of hands-on Salesforce experience, or a comparable track record of delivering changes independently.
Strong Sales Cloud administration and Flow skills, including data management and the Salesforce security model.
Practical experience writing and troubleshooting Apex and SOQL, maintaining existing code and creating meaningful tests.
Experience gathering requirements, explaining technical choices clearly and working directly with business users.
Experience testing and deploying Salesforce changes, with a habit of following issues through to resolution.
Assets
Service Cloud: cases, queues, routing and email-to-case.
Experience Cloud and B2B Commerce: customer and distributor storefronts built on LWR sites.
MuleSoft: integrations between Salesforce and the ERP, or other Salesforce API integrations.
Lightning Web Components, source control and deployment tools.
Experience and education
Four or more years of progressive Salesforce experience, or an equivalent combination of education and relevant experience.
Salesforce Administrator certification required. Platform Developer I or Platform App Builder certification is an asset.
Bilingual proficiency in French and English, both written and spoken, due to interactions with internal and external stakeholders.
Legally authorized to work in Canada.
What we offer
Competitive compensation and benefits. Fair and equitable compensation that reflects the value you bring, with comprehensive benefits including health insurance, retirement plans and more.
Performance-based rewards. A performance-based compensation program that recognizes individual achievements.
Opportunities for growth. Leadership programs and professional development to help you grow and advance in your career.
Flexibility. Remote work from Canada will be considered; hybrid preferred.
Our hiring process
Shortlisted candidates complete a short written exercise based on realistic Salesforce situations, followed by an interview with the IT team. There is nothing to memorize about Walter; we want to see how you think, what you would check and how you would explain it.
How to apply
Apply through the Walter careers page at walter.com/ca/careers. Include your CV and a brief example of a business problem you solved in Salesforce. Explain what you personally configured or developed and how you checked the result.
About Walter Surface Technologies
Walter Surface Technologies is a manufacturer of surface treatment products for industrial applications. The company's products include abrasives, cutting tools, and welding solutions, as well as environmental solutions for the safe disposal of hazardous materials. Walter Surface Technologies was founded in 1952 and is headquartered in Windsor, CT.
