5+ years of practical experience in software development or DevOps engineering
Excellent presentation skills for technical demonstrations
Knowledge of local and cloud-based deployment platforms (Linux, Windows, Docker, Kubernetes, AWS, Azure)
Ability to troubleshoot complex technical problems and articulate solutions
Strong team collaboration skills, including giving and receiving feedback
Proactive mindset focused on challenging norms and driving improvements
Bonus: Native Portuguese speaker
Responsibilities
Aid customers in understanding the AC/DC approach in software development
Lead pre-sales technical presentations and support product evaluations
Advise on the alignment of Sonar solutions with customer deployment strategies
Troubleshoot technical issues for evaluating customers
Facilitate product adoption post-sale through collaboration with Customer Success teams
Inform existing customers about advanced product capabilities
Provide technical enablement to channel partners
Benefits
Support for relocation for the right candidate
Structured in-office culture promoting collaboration on anchor days
Opportunity to join a growing team focused on customer success
Engagement with multiple teams like Sales, Marketing, and Product Management
Full Job Description
The impact you will have
The Sonar Solutions Engineering team is dedicated to helping our prospective customers achieve technical success with our products. This is your chance to join a growing team as we scale up our efforts to have maximum impact on our targeted customer base.
As a Solutions Engineer at Sonar, you'll play a central role in providing deep technical expertise to our prospects and supporting them in evaluating our solution. The SE team works as part of the Sales process and also engages with Marketing, Product Management, and Development teams to provide feedback on our products' evolution and messaging.
What You Will Do Daily:
Help prospective customers understand how our AC/DC approach fits within their software development life cycle
Drive technical aspects of pre-sales business opportunities by doing technical presentations and demonstrations and supporting product evaluations
Advise customers on the best alignment of the Sonar solution with their favored deployment strategy
Troubleshoot and resolve technical problems encountered by prospective customers evaluating our products
Go beyond the sale to ensure successful product adoption and growth following purchase, working with our Customer Success and Support teams
Help existing customers understand the additional capabilities of advanced product editions
Provide technical enablement to channel partners to raise their level of service
The Experience You Will Need:
Proven practical experience (5years+) in software development or DevOps engineering which sets the stage for understanding our products and how they're enjoyed by users
Excellent presentation skills
Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure
Enjoy delivering compelling, unique demonstrations that help people understand software solutions
Ability to dive into complex technical problems, perform troubleshooting, develop solutions, and articulate them in verbal and written form
Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
Bonus points for being a native Portuguese speaker
In-office culture
We're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having.
Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're happy to support relocation for the right person.
About Sonar
Sonar is a technology company that provides a platform for businesses to manage their customer feedback. The company was founded in 2017 and has since been helping businesses to collect, analyze, and act on customer feedback. Sonar's platform uses artificial intelligence and natural language processing to analyze customer feedback and provide insights to businesses. The company has a team of experienced software developers, data scientists, and customer success managers who work together to deliver high-quality services to clients. Sonar's platform is used by businesses in various industries, including retail, hospitality, and healthcare.
