Full Job Description
Reports to: Territory Sales Manager
I. Compensation & Benefits
• Wage Scale/Salary Range: $70,000 - $100,000 per year.
• Other Compensation: This position is eligible for commissions based on net sales performance in the assigned territory. It may also be eligible for discretionary bonuses or performance-based incentives.
• General Description of Benefits:
• Health & Wellness: Medical, dental, and vision insurance.
• Retirement: 401(k)
• Paid Time Off: 10 days of vacation during year one, flexible paid time off starting in year two, and sick leave accrued at a rate of 1 hour per 40 hours worked.
• Other Fringe Benefits: Life insurance, disability insurance, and professional development opportunities.
II. Key Job Objectives & Results (KPIs)
OBJECTIVE #1: Sell Arthrex product to achieve territory sales goals
• Target new HCP/Admin customers, upgrade opportunities and current customer expansion opportunities
• Develop sales strategy and prepare/rehearse for sales activity with TSM/PSM
• Conduct office/clinic based sales calls, lunches, dinners, local labs, product demos, in-services and other sales activities with HCP/Administrative Customers
• Utilize and Maintain CRM to track opportunity progress, wins or losses
• Sell Arthrex educational courses and drive customer attendance to Arthrex courses and Single Day Labs
• Ask for the Business
OBJECTIVE #2: Provide excellent customer service to every customer in territory
• Behave and Communicate (written and verbal) in a professional and respectful manner when interacting with team and customers
• Demonstrate a high level of emotional intelligence and situational awareness when interacting with team and customers
• Pursue the highest degree of understanding of Arthrex products, relevant clinical information associated with Arthrex products and how they compare to competitive products
• Be present and positively engaged while supporting procedures and case coverage
• Understand and Exceed Customer expectations for communication, inventory management, delivery/retrieval of product, and billing to include prompt PO acquisition
OBJECTIVE #3: Support territory logistics and operations to effectively manage inventory
• Understand and utilize agency inventory management resources
• Acquire complete understanding of assets available in territory office and accounts
• Ensure product/sets are delivered and retrieved in their entirety with all components accounted for
• Maintain territory office inventory par levels and ensure sets are restocked in a timely fashion
• Promptly ship available requested sets to requesting Invictus territories
• Obtain clear understanding of ordering process of tissue products from tissue partners
• Obtain clear understanding of ordering and return process for loaner sets from Arthrex
OBJECTIVE #4: Participate in ongoing professional development opportunities
• Attend requisite training and development programs offered by Arthrex/Invictus Surgical
• Participate in ongoing performance refinement activities
III. Requirements & Qualifications
• Education: Bachelor's Degree preferred
• Driver's License: A valid driver's license is required for this position as traveling to various clinics, offices, and hospitals within the territory is an essential job function.
• Background Check: Successful completion of a background check and credentialing process for hospital access.