Position Description: We are seeking a detail-driven
Sales Ops Support Lead to own sales operations systems, processes, and data integrity. In this role, you will manage ERP enhancements, drive process standardization, and ensure accurate customer, pricing, and salesperson data. If you thrive on process optimization, automation, and cross-functional collaboration, this is an opportunity to shape how Infinite Electronics maintains a stable, scalable, and efficient sales operations infrastructure.
General Duties and Responsibilities:- Define priorities and use cases for ERP enhancements, system requests, and issue management to align with business objectives.
- Establish ownership and documentation standards for SOPs and work instructions, ensuring processes are consistent, accurate, and easily accessible.
- Build and maintain an audit framework to monitor process compliance, data integrity, and operational standards across the organization.
- Support and drive the automation roadmap and change management standards to improve efficiency and scalability in sales operations.
- Enforce data governance policies for customer records, pricing files, and salesperson codes to maintain accuracy and compliance.
- Standardize EDI onboarding and transaction processes to ensure consistent and efficient execution.
- Partner with leadership to govern ERP enhancements, requests, and issue resolution, collaborating with IT and Operations on system and process improvements.
- Maintain, update, and own SOPs, work instructions, and process documentation to support continuous improvement and knowledge sharing.
- Lead EDI onboarding and support ongoing transaction operations to ensure smooth and reliable workflows.
- Conduct regular audits and compliance checks to identify gaps, risks, and opportunities for process optimization.
- Partner with cross-functional teams to implement automation initiatives, maintain operational stability, and drive standardization across the organization.
- Monitor dashboards, performance trends, and operational metrics to proactively address issues and ensure data integrity.
Qualifications:- Bachelor's degree in Business, Operations, Information Systems, or a related field, or equivalent experience.
- 5+ years in sales operations, ERP/EDI management, process improvement, or operational analytics, ideally in a fast-paced, technology-driven environment.
- Proven ability to manage ERP enhancements, system requests, and issue resolution.
- Experience establishing SOPs, work instructions, audit frameworks, and data governance for customer, pricing, and salesperson records.
- Skilled in driving automation initiatives, change management, and process standardization.
- Strong analytical, written, and verbal communication skills, translating operational data into actionable recommendations.
- Highly organized, detail-oriented, and able to manage multiple priorities and projects.
- Collaborative, partnering effectively with IT, Operations, Sales, and leadership teams.
- Proficient with ERP, CRM, BI, dashboarding, and reporting tools.
- Data-driven and metrics-oriented, maintaining accuracy, compliance, and operational excellence.
Personal Traits and Characteristics:- Accountable, reliable, and detail-oriented with strong follow-through.
- Highly organized, able to manage multiple priorities in a fast-paced environment.
- Analytical and data-driven, translating insights into actionable operational improvements.
- Clear and effective communicator with leadership and cross-functional teams.
- Proactive, solution-oriented, and takes ownership of initiatives from start to finish.
- Collaborative, building strong relationships across IT, Operations, Sales, and leadership.
- Adaptable and resilient, thriving in dynamic, innovation-focused environments.
Reports To: Senior Manager, Sales Operations
Physical Job Requirements:- Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners.
- Sitting at a desk.
Environment: This role is based in a professional office environment and may require work during normal or extended business hours based on business needs.
Accommodation: Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
