SME

Sales Operations Manager (Events)

SME • $80K — $110K *
Southfield, MI 48076Hybrid
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, marketing, sales, finance, or related field.
  • 5+ years of experience in data management and sales support.
  • 3+ years of experience managing a team.
  • Strong background in budgeting and forecasting.
  • Excellent communication and presentation skills.
  • Experience with CRM systems; Salesforce preferred.
  • Self-starter who thrives in fast-paced environments.

Responsibilities

  • Oversee Sales Team and manage high-value key accounts to drive revenue growth.
  • Design and implement sales forecasting, planning, and budgeting processes for accuracy.
  • Drive revenue strategies for exhibit space and sponsorship programs for growth.
  • Manage Salesforce CRM usage and ensure processes align with sales efficiency.
  • Propose strategic themes based on sales data insights and operations management.
  • Lead planning cycles for strategy, budget, goal-setting, and performance tracking.
  • Monitor performance against budgets and work with leadership on forecasts.

Benefits

  • Opportunity for professional growth in a leadership role.
  • Work in a dynamic and fast-paced environment.
  • Engage with high-value accounts and strategic initiatives.
  • Collaborative team atmosphere with a focus on development.
  • Exposure to various aspects of sales operations and strategy.
Full Job Description
Description

Manages functions essential to the overall productivity of the Sales Team. These include planning, reporting, forecasting, quota setting, performance metrics, territory analysis/ alignment and sales administration. Responsible for the overall effectiveness of the sales organization. The Sales Operations Manager provides strategic analysis of the sales objectives and the team's results. In addition, this position provides input and recommendations to improve all sales processes including exhibit space, sponsorship and rebook programs designed to achieve overall sales growth.

MAJOR FUNCTIONS:
  • Oversees the Sales Team while also personally managing a portfolio of high-value key accounts, driving revenue growth and ensuring strategic alignment across both team and individual efforts.
  • Designs, implements, and manages sales forecasting, planning, and budgeting process, establishing high levels of quality and accuracy. Coordinates planning activities with other functions and stakeholders in the business units.
  • Drives revenue strategies for exhibit space, sponsorship and rebook programs that deliver revenue growth and diversification.
  • Manages the overall use and efficiencies around Salesforce, including processes and expectations for how the CRM is utilized by sales, definition of stages, documenting activities and maintenance of contacts, opportunities, etc.
  • Propose strategic themes and issues based on insights derived through monitoring data and managing sales operations.
  • Leads the planning cycle (strategy review, budget, goalsetting, and performance tracking).
  • Monitors monthly performance to budget and works with senior leadership on developing the forecast.
  • Responsible for the equitable assignment of Salesforce quotas and provides updates on performance monthly to senior leadership.
  • Active monitoring of pipeline development and growth ensuring goals can be met.
  • Identify and prioritize opportunities for Salesforce improvement.
  • Fosters an organization of continuous process improvement.
  • Ensures ongoing processes are followed including direct order management (invoicing), order confirmation and processing.
  • Develop sales resources/job aids on sales processes, best-selling tactics, and performance improvement tools.
  • Ensures the accurate and efficient distribution of sales reports. Recommends and designs revisions to existing reports and development of new reporting tools as needed.
  • Makes recommendations for changes in sales roles and team configuration to maximize sales productivity.
  • Helps provide backup documentation, validation and interpretation of sales compensation program rules, policies, and procedures.
  • Ensures overall management and collection of receivables.
  • Leads Event/Media sales staff, with duties that include hiring, performance reviews, planning, coaching, individual and team development and training, along with general team support.
  • Other duties as assigned.


Requirements

MINIMUM EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS:
  • Bachelor's degree in business, marketing, sales, finance, or related field.
  • At least five (5) years professional experience in data management and sales support.
  • At least three (3) years people management experience required.
  • Strong background working with financials; including budgeting and forecasting.
  • Strong communication skills including presentation abilities.
  • Ability to be a self-starter and thrive in a fast-paced environment.
  • CRM experience; preferably Salesforce.
  • Ability to work independently with minimal direction.
  • Enthusiastic, outgoing personality who can work within a team environment.
  • Demonstrate agility as we adapt to ever changing priorities and a willingness to do what it takes to get the job done.


KEY COMPETENCIES:

Core Competencies:
  • Communication and Collaboration
  • Relationship Management
  • Professionalism and Integrity
  • Critical Thinking and Decision-Making
  • Execution
  • Initiative, Leadership, and Development

Job Specific Competencies:
  • Leadership and strategic planning
  • Sales and business development
  • Establish and alignment of business goals
  • Client relationship management
  • Operational budget oversite
  • Evaluation and feedback
  • Software application proficiency


WORKING CONDITIONS:
  • Normal office environment.
  • Regular, in-person attendance required.
  • Primary office location: Southfield, MI.
  • Travel required

About SME

SME is a nonprofit organization that supports the manufacturing industry. Founded in 1932, SME has grown into a global organization with over 85,000 members in 97 countries. SME provides resources, training, and networking opportunities to help manufacturers stay competitive and advance their careers. SME's mission is to inspire, prepare, and support the manufacturing workforce of today and tomorrow. SME accomplishes this by offering a range of services, including training and certification programs, industry events and conferences, and publications and research.
Learn more about SME
Size
200 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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