Sales Operations Manager

We are looking for a motivated and detail-oriented **Sales Operations Manager** to join our growing Sales Operations team in Chicago. In this pivotal role, you will act as a key enabler of commercial success - bridging strategy and execution by supporting our global Sales and Relationship Management teams with high-impact materials, data-driven insights, and operational excellence. **What You'll Do** **RFP & Proposal Management** - Lead the end-to-end project management of RFPs, proposals, and tailored pitch materials in close collaboration with the global Sales & Relationship Management team and the Go-To-Market ('GTM' Team - Continuously create, refine, and maintain a best-in-class RFP content library to ensure responses are compelling, accurate, and aligned with Alter Domus' value proposition - Review RFP responses prepared by more junior members of the team and use these opportunities to coach and train team members - Manage competing deadlines and multiple workstreams simultaneously, ensuring timely and high-quality delivery of all pitch materials **Commercial Insights, Reporting & Analytics** - Analyze complex data sets - including pipeline performance, win/loss trends, and market activity - to identify lead generation opportunities and potential client prospects, delivering actionable insights to the Commercial team - Build, maintain, and continuously improve sales performance dashboards and reports that track key KPIs such as pipeline conversion rates, lead-to-close ratios, and commercial team activity metrics - Conduct regular and ad-hoc analyses to support commercial decision-making, including competitive landscape assessments, market sizing, and client segmentation - Centralize and curate industry, regulatory, macroeconomic, and FinTech research and surveys to enrich and strengthen sales narratives and strategic positioning - Translate data-driven findings into clear, compelling reports and presentations for senior leadership and the wider Commercial team, enabling proactive and evidence-based strategy - Support sales forecasting processes by analyzing historical trends, pipeline health, and external market signals to inform commercial planning **Market Intelligence & Competitive Insights** - Provide regular Market Insight Summaries to the Commercial team to arm the team with the latest trends and touchpoint for their conversations with clients - Centralize and curate relevant industry, regulatory, macroeconomic, and fintech insights to support sales pitches and strategic planning **Commercial Technology Enablement** - Serve as a subject matter expert and go-to resource for the Commercial Tech stack, including Salesforce CRM, providing onboarding, training, and ongoing support to team members globally - Champion CRM data integrity and hygiene, ensuring accuracy and consistency of commercial data across all platforms to support reliable reporting and forecasting - Identify opportunities to streamline and automate workflows within the tech stack, reducing administrative burden on the Sales & RM teams and improving overall efficiency - Collaborate with relevant internal stakeholders to evaluate, implement, and optimize sales tools and integrations that enhance the productivity of the Commercial team **What You'll Bring** **Education & Experience** - Bachelor's degree in business administration, Finance, Accounting, Economics, or a related field - Solid knowledge and experience within the **alternative investment industry**, including an understanding of fund structures, global service delivery models, and the evolving needs of alternative vehicle participants **Skills & Competencies** - Strong commercial awareness and a genuine interest in contributing to business development outcomes - Exceptional written and verbal communication skills, with a talent for crafting persuasive and professional client-facing materials - Advanced **PowerPoint** skills with demonstrable experience producing high-quality pitches and presentations - Proficiency in **Microsoft Office Suite** (Word, Excel, PowerPoint, Outlook) - Hands-on experience with **Salesforce** CRM - Outstanding attention to detail and a commitment to accuracy under deadline pressure - Ability to manage multiple competing priorities and meet deadlines consistently - Comfortable contributing as part of a team and taking ownership of work independently when required - Proven ability to build and maintain effective working relationships with stakeholders across global teams **WHAT WE OFFER:** We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. **Pay Range:** The salary range for this role will be from $80,000 - $130,000+ dependent on skills and experience. We encourage all candidates to apply and discuss overall package with our recruitment team. **Our global benefits also include:** - Support for professional accreditations - Flexible arrangements, generous holidays, plus an additional day off for your birthday! - Continuous mentoring along your career progression - Active sports, events and social committees across our offices - 24/7 support available from our Employee Assistance Program - The opportunity to invest in our growth and success through our Employee Share Plan - Plus additional local benefits depending on your location #LI-HYBRID #LI-AP1